MANAGER

YK MANPOWER PTE. LTD.; Singapore; On-site; SGD 32,000 - 54,000; Full time

Job summary

YK Manpower Pte. Ltd. in Singapore seeks a dedicated professional to serve as the primary contact for members of the public, handling enquiries, feedback and appeals with empathy and professionalism.

You will manage cases end-to-end, ensure accurate assessment and timely resolution, and maintain thorough documentation while communicating clearly with stakeholders. Collaborating across teams and with external partners, you will identify service gaps and contribute to procedures and continuous

Responsibilities

• Serve as the primary point of contact for the public, handling enquiries, feedback and appeals professionally.
• Manage cases end-to-end with accurate assessment, timely resolution and proper documentation.
• Collaborate with internal and external stakeholders to resolve cases and improve service delivery.
• Identify callers' needs, service gaps and recurring issues, and provide feedback to improve processes.
• Contribute to the development of operational procedures and continuous improvement initiatives.

Skills

Communication

Customer Service

Case Management

Stakeholder Collaboration

Job description

• Serve as the primary point of contact for members of the public, handling enquiries, feedback and appeals professionally and empathetically.




• Manage cases end-to-end, ensuring accurate assessment, timely resolution, proper documentation and clear communication.




• Collaborate with internal and external stakeholders to resolve cases and facilitate seamless service delivery.




• Identify callers needs, service gaps and recurring issues, and provide feedback to improve processes and customer experience.




• Contribute to the development of operational procedures, knowledge resources and continuous improvement initiatives.