Management Trainee

BENJAMIN BARKER AUST PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading company in retail fashion is seeking a Retail Fashion Advisor in Singapore. This role focuses on delivering exceptional customer service, engaging with customers, and ensuring operational excellence in a dynamic store environment. The ideal candidate will be a motivated team player with retail experience, committed to providing a seamless customer experience.

Qualifications

• Retail experience required.
• Ability to count money accurately.

Responsibilities

• Exceed customer expectations and provide product information.
• Engage in innovation and handle order fulfillment.

Skills

Customer Service

Communication

Job description

The Retail Fashion Advisor is the customer service specialist of the store. You can take great care of our customers and are responsible for exceeding their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in-depth product information about the goods they are interested in, and achieving sales, delivering service, and operational excellence.

You also engage in innovation and productivity initiatives for the store to drive a seamless customer experience across channels and handle order fulfillment processes for customers in-store. You will operate in a fast-paced, diverse, and customer-centric store environment.

As the first point of contact in-store, you are the ambassador of the organization, a highly motivated and service-oriented individual who communicates well and thrives in a team environment.

Requirements

• Retail experience

Functional Skills (Hard / Technical)

• Identification of, and follow-up on customer concerns

• Ensure that service standards and the importance of service recovery are adhered to

• Opening, operating, and closing of shift procedures

• Ability to count money accurately without error

Performance (Soft / Core)

• Able to make customers feel at ease and comfortable

• 6-star service