Mall Experience Specialist (Temp Role)

CapitaLand; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading mall operator in Singapore is seeking a Customer Service Ambassador to deliver exceptional service and provide problem resolution to shoppers. Responsibilities include addressing enquiries, promoting digital solutions, and maintaining customer engagement. Ideal candidates should have GCE’O’ Levels, preferably with 1-2 years of relevant experience, and possess excellent communication skills. The role requires working on rotating shifts and offers comprehensive benefits including medical coverage and training opportunities.

Benefits

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Wellness programmes

Qualifications

• Preferably 1-2 years working experience in a similar capacity.
• Team player with a pleasant disposition.
• Knowledge of a second language is a plus.

Responsibilities

• Address shoppers’ enquiries promptly and professionally.
• Introduce digital customer service solutions to shoppers.
• Provide assistance and promote sign-ups for the CapitaStar app.

Skills

Excellent communication and interpersonal skills

Service-oriented mindset

Ability to multitask

Familiarity with mobile applications

Education

GCE’O’ Levels and above

Job description

A leading mall operator in Singapore is seeking a Customer Service Ambassador to deliver exceptional service and provide problem resolution to shoppers. Responsibilities include addressing enquiries, promoting digital solutions, and maintaining customer engagement. Ideal candidates should have GCE’O’ Levels, preferably with 1-2 years of relevant experience, and possess excellent communication skills. The role requires working on rotating shifts and offers comprehensive benefits including medical coverage and training opportunities.