MALL CUSTOMER SERVICE (UP$3000/NORTH & CENTRAL)

MCI CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service firm in Singapore is seeking a Customer Service Executive to manage various customer-related matters at the counter. The ideal candidate should have at least 1 year of experience in a relevant customer service role and a GCE N Level qualification. This position offers a salary range of $2,500–$3,000 and various benefits including performance bonuses and annual leave.

Benefits

Performance bonus (up to 6 months)

18 days annual leave

Group hospitalization & surgical coverage

Qualifications

• Minimum 1 year of working experience in a relevant customer service role.

Responsibilities

• Managing and handling all customer service-related matters at Customer Service Counter.
• Maintaining high level of customer service standards.
• Handling enquiries and feedback from shoppers and tenants.
• Promoting the Great Rewards loyalty program and related activities.
• Support Marcom in marketing initiatives.
• Handle administrative duties and ad-hoc duties as assigned.

Skills

Customer service management

Communication skills

Problem-solving

Education

GCE N Level qualification

Job description

Job Summary

• Working Hours: 9.30am–7pm or 11.30am–9pm (rotating shifts)
• Workdays: 5 days/week (including weekends & public holidays)
• Salary: $2,500–$3,000 (based on experience)
• Benefits: Performance bonus (up to 6 months), starting with 18 days annual leave, Group hospitalization & surgical coverage for self, spouse, and children

Job Descriptions

• Managing and handling all customer service-related matters at Customer Service Counter
• Maintaining high level of customer service standards
• Handling enquiries and feedback from shoppers and tenants
• Bring the brand ambassador of the mall, promoting the Great Rewards loyalty program and related activities
• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
• Handle administrative duties and any other ad-hoc duties as assigned

Requirements

• Minimum GCE N Level qualification
• Minimum 1 year of working experience in a relevant customer service role

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

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We regret to inform that only shortlisted candidates would be notified.

Sim Hui Shi (Carra)
Reg No: R22110425
MCI Consulting Pte Ltd
EA Licence: 13C6730