MALL CUSTOMER SERVICE (UP$3000/NORTH & CENTRAL)

MCi Career Services; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is seeking a customer service representative. Responsibilities include managing customer service inquiries, maintaining service standards, and promoting loyalty programs. Candidates with at least 1 year of experience in customer service and a minimum GCE N Level qualification are encouraged to apply. The role offers competitive shifts and benefits including performance bonuses and annual leave.

Benefits

Performance bonus (up to 6 months)

18 days annual leave

Group hospitalization & surgical coverage for self, spouse, and children

Qualifications

• Minimum 1 year of working experience in a relevant customer service role.

Responsibilities

• Managing all customer service-related matters at the counter.
• Maintaining high level of customer service standards.
• Handling enquiries and feedback from shoppers and tenants.
• Promoting the Great Rewards loyalty program.
• Supporting marketing initiatives as required.
• Handling administrative and ad-hoc duties.

Skills

Customer service excellence

Communication skills

Education

Minimum GCE N Level

Job description

Job Summary

• Working Hours: 9.30am–7pm or 11.30am–9pm (rotating shifts)
• Workdays: 5 days/week (including weekends & public holidays)
• Salary: $2,500–$3,000 (based on experience)
• Benefits: Performance bonus (up to 6 months), starting with 18 days annual leave, Group hospitalization & surgical coverage for self, spouse, and children

Job Descriptions

• Managing and handling all customer service-related matters at Customer Service Counter
• Maintaining high level of customer service standards
• Handling enquiries and feedback from shoppers and tenants
• Bring the brand ambassador of the mall, promoting the Great Rewards loyalty program and related activities
• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
• Handle administrative duties and any other ad-hoc duties as assigned

Requirements

• Minimum GCE N Level qualification
• Minimum 1 year of working experience in a relevant customer service role

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/08/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Sim Hui Shi (Carra)
Reg No: R22110425
MCI Consulting Pte Ltd
EA Licence: 13C6730