Maintenance & Service Coordinator (Tuas)

TSTAR RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established service company in Singapore is looking for a Maintenance & Service Coordinator. The role involves serving as the first point of contact for customer enquiries, coordinating service technicians, and maintaining service documentation. Ideal candidates should have GCE 'O' Level qualification and strong customer service skills. The position offers a basic salary of up to 2,500 SGD plus variable bonuses.

Qualifications

• Understanding customer needs and providing assistance.
• Prior experience in customer service or service coordination.
• Proficient in Microsoft Office tools.

Responsibilities

• First point of contact for all customer enquiries.
• Schedule and coordinate technicians for maintenance and repairs.
• Maintain service records and documentation.

Skills

Customer service skills

Communication skills

Problem-solving skills

Interpersonal skills

Education

GCE 'O' Level or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Our esteemed client, an established company in Singapore, is searching for a Maintenance & Service Coordinator:

Key Responsibilities

• Serve as the first point of contact for all incoming calls and walk-in enquiries.
• Understand and identify customer needs, providing appropriate assistance or directing to the relevant personnel.
• Schedule and coordinate technicians for maintenance, repairs, and site inspections based on urgency and location.
• Liaise with internal departments to ensure smooth communication and prompt resolution of service issues.
• Maintain accurate and up-to-date service records, reports, and related documentation.
• Prepare and manage operational and service-related reports as required.

Requirements

• GCE ‘O’ Level, or equivalent qualification and above.
• Prior experience in customer service or service coordination is an advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Patient, professional, and empathetic when handling customer enquiries.
• Proficient in Microsoft Word, Excel, and Outlook.

Additional Information

• Salary: Basic up to 2,500 + Variable Bonus
• Working Location: Tuas (company pick up provided)
• Working Hours: Monday - Friday, 8am - 6pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[e-mail]

*We regret that only shortlisted candidates will be notified*