Maintenance & Service Coordinator (Tuas)

TSTAR Recruit Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Coordinator to serve as the first contact for inquiries. The ideal candidate should have strong communication skills, a GCE ‘O’ Level qualification, and be proficient in Microsoft Office. Responsibilities include coordinating maintenance schedules and managing service records. This role offers a salary of up to 2,500 with a variable bonus, and working hours are Monday to Friday, 8am to 6pm.

Qualifications

• Prior experience in customer service or service coordination is an advantage.
• Patient, professional, and empathetic when handling customer enquiries.

Responsibilities

• Serve as the first point of contact for all incoming calls and walk-in enquiries.
• Understand and identify customer needs, providing appropriate assistance.
• Schedule and coordinate technicians for maintenance and repairs.
• Liaise with internal departments for smooth communication.
• Maintain accurate service records and documentation.
• Prepare and manage operational reports.

Skills

Customer service skills

Communication skills

Problem-solving skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Education

GCE ‘O’ Level or equivalent qualification

Job description

Key Responsibilities

• Serve as the first point of contact for all incoming calls and walk-in enquiries.
• Understand and identify customer needs, providing appropriate assistance or directing to the relevant personnel.
• Schedule and coordinate technicians for maintenance, repairs, and site inspections based on urgency and location.
• Liaise with internal departments to ensure smooth communication and prompt resolution of service issues.
• Maintain accurate and up-to-date service records, reports, and related documentation.
• Prepare and manage operational and service-related reports as required.

Requirements

• GCE ‘O’ Level, or equivalent qualification and above.
• Prior experience in customer service or service coordination is an advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Patient, professional, and empathetic when handling customer enquiries.
• Proficient in Microsoft Word, Excel, and Outlook.

Additional Information

• Salary: Basic up to 2,500 + Variable Bonus
• Working Location: Tuas (company pick up provided)
• Working Hours: Monday - Friday, 8am - 6pm

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

[e-mail]

*We regret that only shortlisted candidates will be notified*

TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)