Maintenance Service Coordinator: Scheduling, Billing & Customer Care

YUHENG DESIGN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local design firm in Singapore is looking for a diligent individual to efficiently manage customer service requests and daily maintenance service appointments. This role involves interaction with clients, contract management, and ensuring timely billing. The ideal candidate should possess strong communication skills and be detail-oriented, capable of handling multiple inquiries and follow-ups. Join our team for a dynamic work environment.

Qualifications

• Strong communication skills to interact effectively with customers.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple tasks promptly.

Responsibilities

• Perform route planning and scheduling of daily maintenance service appointments.
• Manage job status updates and attend to customer service request inquiries through various channels.
• Interact with customers regarding service charges and feedback.
• Assist in generating and renewing service contracts with sales representatives.
• Prepare and send E-billings after job completion.
• Record payments in accounts receivable.
• Follow up with customers on overdue invoices.

Job description

A local design firm in Singapore is looking for a diligent individual to efficiently manage customer service requests and daily maintenance service appointments. This role involves interaction with clients, contract management, and ensuring timely billing. The ideal candidate should possess strong communication skills and be detail-oriented, capable of handling multiple inquiries and follow-ups. Join our team for a dynamic work environment.