Mailroom Manager (Office Service Lead)

WILLIAMS LEA PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is seeking an Office Services Lead to manage and ensure customer satisfaction. Responsibilities include deploying staff, maintaining equipment, and leading process improvements. Candidates should have strong customer service skills, leadership experience, and proficiency in MS Office. The role requires maintaining confidentiality and fostering a positive work environment.

Qualifications

• 4 years of outsourcing experience preferred.
• At least 1 year of prior leadership experience.
• Experience in both Mailroom and the Banking industry is essential.

Responsibilities

• Manage and deploy overflow/temporary staff.
• Maintain equipment on site and work with vendors.
• Ensure highest customer service standards.

Skills

Customer service skills

Interpersonal communication skills

Attention to detail

Reliability

Tools

MS Office (Word, Excel)

Job description

Overview

Purpose of Role: The Office Services Lead is hands on direction of staff and a variety of services. Facilitate and promote professional development of staff; ensure that all policies and procedures are adhered to and communicate with the Client Services Manager as appropriate.

Key Responsibilities

• Manage and deploy overflow/temporary staff, ensuring site is adequately staffed at all times.
• Maintain and check all equipment on site, work closely with vendors for trouble shooting.
• Frequent communication and cooperation with Client Service Manager to ensure customer satisfaction.
• Assure highest customer service standards and customer communication.
• Develop process improvements and identify opportunities for service enhancement.
• Lead departmental meetings, enforce company policies to ensure smooth running of operations.
• Understand and enforce company and site policies and procedures.
• Promote a positive, cohesive attitude within the department and across departments, as appropriate.
• Develop, document, and implement process improvements.
• Maintain confidentiality and always exhibit professional decorum.
• Assist in ad-hoc duties as required.

Key Requirements

• 4 years comprehensive outsources experiences preferred
• At least 1year prior leadership experience
• Strong customer service and interpersonal communications skills
• Maintain confidentiality and exhibit professional decorum at all times.
• Proficient skill in the use of MS Office software (Word, Excel)
• Good communications skills, attention to detail and reliability
• . Experience in both Mailroom and the Banking industry is a must.