Machine Learning Engineer - E-commerce Merchant Growth (LLM & Agentic Systems)

BYTEDANCE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ByteDance Singapore is seeking a skilled ML Engineer to design and deploy deep learning and LLM-powered tools for merchant operations and global e-commerce growth. You will harness large-scale data to create actionable insights, automate outreach, and inform pricing and campaigns.

Ideal candidates have 2+ years in ML engineering, strong Python and ML framework experience (PyTorch/TensorFlow), and a track record of turning models into business value across cross-functional teams.

Qualifications

• Candidate holds a degree in CS/AI or a related field with data mining or DL exposure.
• Strong Python programming and experience with ML frameworks and NLP tasks.
• Ability to translate algorithms into business impact with ownership.
• 2+ years as an ML Engineer, preferably in NLP or growth algorithms.

Responsibilities

• Develop and deploy deep learning and LLM-powered systems for merchant tools and growth.
• Leverage e-commerce data to power agentic systems and automated outreach optimization.
• Use ML models to predict seller performance and design campaigns and pricing.
• Collaborate cross-functionally to deliver 0-to-1 projects with measurable impact.
• Build lead-scoring, merchant tiering, and knowledge graphs to boost onboarding.
• Apply data mining and modeling to optimize pricing, promotions, and traffic.
• Communicate technical insights to both technical and non-technical stakeholders.

Skills

Python

ML Fundamentals

NLP

Deep Learning

Data Mining

Model Optimization

Communication

Teamwork

Education

Bachelor's degree in Computer Science / AI / related field

Tools

PyTorch

TensorFlow

Jupyter

Scikit-learn

Job description

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About Our Team

We’re the core team building LLM-powered agentic systems that drive and accelerate seller growth across global markets.

We bring cutting-edge AI into production at scale — from applied LLMs and multi-agent systems to real-world business impact in one of the fastest-growing e-commerce ecosystems in the world.

We’re looking for brilliant and motivated ML engineers eager to apply their knowledge in machine learning (ML), operations research (OR), data mining, and large-scale intelligent systems to real-world challenges.

If you love building, experimenting, and shaping how AI transforms commerce, we want to talk to you.

Responsibilities

• Develop and deploy deep learning and LLM-powered systems for merchant operational tools and global e-commerce growth scenarios.
• Leverage large-scale e-commerce data to power agentic systems that generate actionable insights — from CRM content generation and store decoration to automated email reply and outreach optimization.
• Use ML models to predict seller performance, identify growth gaps, and provide agent-based recommendations (e.g., campaign design, pricing, and promotions).
• Collaborate with cross-functional partners (product, data science, operations) to design and deliver 0-to-1 projects that fundamentally reshape how merchants grow, impacting millions of daily sales across key categories (beauty, fashion, health, etc.).
• Build lead-scoring models, merchant tiering algorithms, outreach optimization systems, and knowledge graphs to enhance onboarding and retention efficiency.
• Apply data mining and predictive modeling to optimize product pricing, promotion, and traffic allocation strategies.
• Communicate technical insights effectively to both technical and non-technical stakeholders, fostering a collaborative, data-driven culture.

Minimum Qualifications

• Bachelor degree and above in Computer Science, Artificial Intelligence, Statistics, Operations Research, or related fields, with experience in data mining or deep learning.
• Solid understanding of ML and deep learning fundamentals — classification, regression, NLP, and model optimization.
• Strong programming skills in Python and familiarity with ML frameworks (e.g., PyTorch, TensorFlow).
• Demonstrated ability to connect algorithms with business impact; highly self-driven with strong ownership and curiosity.
• 2+ years of experience as an ML Engineer, ideally in NLP, recommendation, marketing, or growth algorithms.
• Excellent analytical, teamwork, and communication skills.

Preferred Qualifications

• Experience in applied LLMs, multi-agent systems, or RAG (retrieval-augmented generation) pipelines.
• Published work in top-tier conferences (KDD, NeurIPS, ICML, SIGIR, WSDM, WWW, AAAI, IJCAI, RecSys, etc.) or success in ML competitions.
• Hands-on experience in e-commerce or other large-scale, data-intensive production environments.
• Passion for building agentic systems that drive real-world business outcomes.