Mac Desktop Support Pro

HCL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading tech company in Singapore is looking for a Desktop Support Specialist. The ideal candidate will provide technical assistance for macOS and Windows systems, troubleshoot various issues, and train users on new software. Candidates should have strong problem-solving skills, relevant experience, and the ability to work independently or in a team. Relevant certifications are a plus. The position requires collaborative efforts with IT teams to ensure smooth operations.

Qualifications

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop applications.

Responsibilities

• Provide technical assistance for macOS and Windows systems.
• Troubleshoot hardware, software, and network issues.
• Train users on new systems and software.

Skills

Technical assistance for macOS-based hardware and software

Troubleshooting issues

Installing and maintaining systems

Excellent problem-solving skills

Communication skills

Organizational skills

Education

Relevant certifications (e.g. Microsoft Certified Professional)

Tools

Mobile Device Management solutions (e.g., JAMF)

Help desk software

Job description

A leading tech company in Singapore is looking for a Desktop Support Specialist. The ideal candidate will provide technical assistance for macOS and Windows systems, troubleshoot various issues, and train users on new software. Candidates should have strong problem-solving skills, relevant experience, and the ability to work independently or in a team. Relevant certifications are a plus. The position requires collaborative efforts with IT teams to ensure smooth operations.