Mac Desktop Support Pro

HCL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading support services company in Singapore seeks a Desktop Support Specialist/Mac Support to provide technical assistance for macOS and Windows systems. The role includes troubleshooting, configuring software, and documenting issues for efficient resolution. Applicants should possess strong problem-solving abilities and excellent communication skills, along with a proven track record in desktop support. This position requires a detail-oriented individual able to work both independently and collaboratively.

Qualifications

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide technical assistance for macOS-based hardware and software.
• Install, configure, and upgrade macOS and software applications.
• Document and track issues in a ticketing system.

Skills

Technical assistance for macOS

Problem-solving skills

Excellent communication skills

Strong organizational skills

Tools

Mobile Device Management (MDM)

Help desk software

Job description

A leading support services company in Singapore seeks a Desktop Support Specialist/Mac Support to provide technical assistance for macOS and Windows systems. The role includes troubleshooting, configuring software, and documenting issues for efficient resolution. Applicants should possess strong problem-solving abilities and excellent communication skills, along with a proven track record in desktop support. This position requires a detail-oriented individual able to work both independently and collaboratively.