M03 - UX Designer (Digital Conveyancing)

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore seeks a UX Designer to drive user-centered design for a digital platform. This role involves conducting user research, defining problems, analyzing processes for enhancements, and collaborating with stakeholders. Ideal candidates have at least 5 years of experience, strong analytical skills, and proficiency in design tools like Figma and Sketch. The position emphasizes creating impactful solutions for property transactions while ensuring user needs are central to the product development process.

Qualifications

• Minimum 5 years of relevant UX design experience.
• Proven experience in user research methodologies.
• Strong stakeholder engagement skills.
• Experience in process analysis and service design.
• Ability to translate user research insights into design solutions.
• Excellent communication and presentation skills.

Responsibilities

• Lead comprehensive user research across the conveyancing ecosystem.
• Define problems and identify digital solution opportunities.
• Analyze existing processes to recommend improvements.
• Create user journey maps and wireframes.
• Facilitate design thinking workshops.
• Establish ongoing user feedback mechanisms.

Skills

User research methodologies

Stakeholder engagement

Process analysis

Design and prototyping tools (Figma, Sketch)

Agile methodologies

Analytical and problem-solving skills

Communication and presentation skills

Design thinking methodologies

Education

Diploma/Degree in Design, Human-Computer Interaction, or Psychology

Tools

Figma

Sketch

Job description

As a UX Designer, you'll be at the forefront of understanding complex user needs across diverse stakeholder groups. You'll conduct deep user research to uncover pain points in current conveyancing processes and translate these insights into transformative digital experiences. Your role will be pivotal in ensuring that our digital platform not only solves real problems but fundamentally improves how thousands of property transactions are conducted annually in Singapore.

Responsibilities:

You will be involved in driving user-centred design across the full product lifecycle including the following:

• User Research and Stakeholder Engagement - Lead comprehensive user research across the complex conveyancing ecosystem including property buyers, sellers, lawyers, bankers, and property agents. Conduct in-depth interviews, workshops, and observational studies to understand diverse user needs, pain points, and workflows across different stakeholder groups.
• Problem Definition and Strategic Questioning - Ask the right questions to uncover the real problems that need solving. Challenge assumptions about current processes and identify opportunities where digital solutions can create meaningful impact. Translate complex stakeholder requirements into clear problem statements that guide design decisions.
• Process Analysis and Redesign - Analyse existing conveyancing processes to identify inefficiencies and user friction points. Use research insights to recommend process improvements and design solutions that streamline workflows whilst maintaining regulatory compliance and security requirements.
• Experience Design and Prototyping - Create user journey maps, service blueprints, and wireframes that address identified problems. Develop and test prototypes with real users to validate design solutions before development. Ensure designs accommodate the needs of multiple user types within a single integrated platform.
• Collaborative Design Leadership - Work closely with product managers, engineers, and government stakeholders to ensure user needs remain central to product decisions. Facilitate design thinking workshops and co-creation sessions with stakeholders to build consensus around user-centred solutions.
• Continuous User Validation - Establish ongoing user feedback mechanisms and conduct usability testing throughout the product lifecycle. Use data and user insights to drive iterative improvements and ensure the platform continues to meet evolving user needs.

Requirements:

• Diploma/Degree in Design, Human-Computer Interaction, Psychology, or related field with minimum 5 years of relevant UX design experience. Candidates with more years of experience will be considered for more senior roles.
• Proven experience in user research methodologies including interviews, surveys, usability testing, and ethnographic research
• Strong stakeholder engagement skills with experience working across diverse user groups and complex organizational structures
• Experience in process analysis and service design, particularly in regulated industries or government contexts
• Demonstrated ability to translate user research insights into actionable design recommendations and process improvements
• Proficiency in design and prototyping tools such as Figma, Sketch, or similar platforms
• Experience working in Agile environments and collaborating closely with product managers and engineers
• Strong analytical and problem-solving skills with the ability to ask probing questions that uncover root causes
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels
• Experience with design thinking methodologies and facilitation skills
• Portfolio demonstrating user research-driven design solutions and process improvements

Preferred qualifications:

• Experience in financial services, legal tech, or property-related digital products
• Knowledge of Singapore's regulatory environment or government digital services
• Relevant certifications in UX research or service design