Lyf Guard

CapitaLand Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading real estate company in Singapore is seeking a Guest Service Executive. This role involves managing guests' well-being from check-in to departure, ensuring operational efficiency, and fostering an inclusive community. Key tasks include assisting with check-ins, handling inquiries, and coordinating events for guests. The position offers comprehensive medical coverage, training opportunities, and subsidized rates at serviced residences. The company promotes fair employment practices and values inclusivity.

Benefits

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Strong advocate of staff volunteerism

Wellness programmes

Responsibilities

• Look after the well-being of all guests from arrival until departure.
• Ensure operational efficiency by monitoring room availability and keeping processes in line with corporate guidelines.
• Create an inclusive and collaborative community among guests.

Job description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.

Job Description

JD – lyf Guard (Guest Service Executive)
You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

• 1. Look after the well-being of all guests from arrival until departure by:
  • a. Assisting lyf residents with their check-in (via mobile app or kiosk)
  • b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community
  • c. Explore the various functions of the app with residents
    • i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)
  • d. Handling guest queries
  • f. Facilitating communication and requests
• 2. Ensure operational efficiency by:
  • a. Monitoring record of room availability using the hotel’s property management system (PMS)
  • b. Ensuring that processes carried out adhere to corporate guidelines
  • c. Performing book-keeping activities whenever necessary
  • d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces
  • e. Handling walk-ins, emails, and phone inquiries
  • f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required
• 3. Create an inclusive and collaborative community by:
  • a. Noticing guest preferences and managing their profiles
  • b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives
  • c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Benefits

• Comprehensive medical coverage
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.