Luxury Sports Store Manager

TRULYYY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global luxury outdoor sportswear brand is seeking an experienced Store Manager in Singapore. You will lead retail operations, drive sales performance, and develop a high-performing team. The ideal candidate has 3–5 years of experience in luxury fashion retail and a passion for outdoor activities. Proficiency in Mandarin is required to communicate with Mandarin-speaking clients.

Qualifications

• 3–5 years of retail management experience in luxury or premium fashion/apparel brands.
• Proven ability to lead teams and drive sales performance.
• Deep understanding of retail operations and visual merchandising.

Responsibilities

• Achieve and exceed sales targets through team leadership.
• Develop a high-performing team with consistent coaching.
• Oversee daily store operations, including inventory management.
• Foster community engagement and brand representation.

Skills

Retail management experience

Client-centric service

Commercial acumen

Interpersonal skills

Mandarin communication

Education

Diploma or higher qualification

Tools

Microsoft Office

Retail/CRM systems

Job description

Overview

We are seeking an experienced and dynamic Store Manager to lead our retail operations for a global luxury outdoor sportswear brand. The ideal candidate comes from a luxury fashion or premium apparel background, with a strong passion for the outdoors and a proven ability to deliver exceptional client experiences.

You will be responsible for driving sales performance, elevating guest engagement, and leading a high-performing team to embody the brand’s values and commitment to excellence.

Key Responsibilities

1. Sales & Guest Experience

• Lead the team to achieve and exceed sales targets, ensuring alignment with the store’s business objectives.
• Champion the brand’s client journey by delivering personalized, authentic, and elevated service experiences.
• Leverage CRM tools to strengthen client relationships, enhance retention, and grow the client base.
• Handle guest inquiries, feedback, and service recovery with professionalism and empathy.
• Lead from the sales floor (minimum 80% of working hours) to model client service excellence and coach the team in real time.
• Manage and resolve unexpected or sensitive in-store situations, ensuring brand reputation and client satisfaction.

2. Team Leadership & People Development

• Inspire, mentor, and develop a high-performing team through consistent coaching, recognition, and structured performance management.
• Oversee the full employee lifecycle: hiring, onboarding, training, and career development.
• Build leadership capabilities within the team to ensure succession readiness and long-term engagement.
• Foster a positive, inclusive, and brand-aligned store culture reflecting professionalism and collaboration.
• Uphold brand standards in grooming, conduct, and presentation at all times.

3. Store Operations & Visual Merchandising

• Oversee daily store operations including scheduling, opening/closing, inventory management, and store upkeep.
• Ensure inventory accuracy and efficient replenishment processes.
• Maintain exceptional visual presentation standards in line with brand guidelines and seasonal directives.
• Monitor and manage store budgets, labor planning, and operational efficiency through company systems and tools.

4. Community & Brand Engagement

• Represent and embody the brand’s passion for performance, sustainability, and outdoor lifestyle.
• Strengthen community engagement through local partnerships, events, and ambassador programs.
• Serve as the brand representative within the local market and external engagements.
• Conduct regular team briefings and leadership meetings to align the team on brand initiatives, performance, and goals.

Requirements

• Diploma or higher qualification.
• 3–5 years of retail management experience in luxury or premium fashion/apparel brands.
• Proven success in leading teams and driving sales performance in a client‑centric retail environment.
• Strong commercial and financial acumen, including budgeting, scheduling, and expense control.
• Deep understanding of retail operations, CRM, visual merchandising, and store SOPs.
• Excellent interpersonal and communication skills with a strong client‑first mindset.
• Proficiency in Microsoft Office and retail/CRM systems.
• Mandarin is required due to the need to communicate with Mandarin speaking clients and counterparts
• Passion for outdoor activities, performance lifestyle, or technical apparel.
• Willing to work retail hours, including weekends and public holidays.

If you’re interested in this opportunity, please send your CV to [e-mail]

Regrettably, only shortlisted candidates will be notified. Please note that data provided is for recruitment purposes only.

Business Registration No.: 202004228R | License. No. - 20S0118 | EA Registration No. - R22104027