Luxury Sales Executive

WATCH REPAIR SERVICE CENTRE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading luxury watch service provider in Singapore is seeking a skilled service associate to manage customer interactions and watch inspections. The role requires strong communication abilities, experience in luxury retail or customer service, and the capacity to work on weekends and holidays. Successful candidates will contribute to maintaining high customer satisfaction and a professional service environment.

Qualifications

• Minimum GCE 'O' Level / Diploma in Business, Retail, or related field.
• At least 1 year of experience in luxury watch sales/service or related customer service roles.
• Strong communication skills in English and/or Mandarin.

Responsibilities

• Welcome customers at the service centre and register their watches for inspection.
• Communicate with customers to understand watch issues and record details accurately.
• Liaise between customers and watchmakers to ensure smooth handover.

Skills

Strong communication skills

Customer-focused

Service-oriented

Detail-minded

Basic computer skills

POS system familiarity

Education

GCE 'O' Level / Diploma in Business, Retail, or related field

Job description

Job Description / 职责描述：

• Minimum GCE 'O' Level / Diploma in Business, Retail, or related field
• At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role
• Strong communication skills in English and/or Mandarin (other languages are a plus)
• Customer-focused, service-oriented, detail-minded
• Familiar with POS system and basic computer skills
• Well-groomed, punctual, responsible
• Able to work retail hours, weekends and public holidays (with off days)

Job Scope 工作内容

• Welcome customers at the service centre and register their watches for inspection
• Communicate with customers to understand watch issues and record details accurately
• Provide preliminary assessment of watch issues (not repair, but able to explain in simple terms)
• Liaise between customers and watchmakers, ensuring smooth handover of repair cases
• Maintain a professional service environment and ensure high customer satisfaction
• Follow up with customers on repair progress, collection, and after-sales service