Luxury Operations Leader

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Director of Operations to provide strategic leadership across all departments. This role is vital in ensuring the delivery of exceptional service standards and driving guest satisfaction. The ideal candidate has 10–15 years in luxury hospitality, with experience as a Director of Operations or similar. Responsibilities include managing operations, financial performance, and compliance with regulations, while fostering a positive and high-performing team culture.

Qualifications

• Prior experience as Director of Operations or Executive Assistant Manager preferred.
• Proven experience managing Rooms and/or Food & Beverage operations.
• Track record in driving service excellence and guest satisfaction.

Responsibilities

• Lead operations management across all departments, driving guest satisfaction.
• Monitor guest feedback and ensure service recovery.
• Support budget development and financial performance tracking.

Skills

Leadership presence

Strategic thinking

Communication skills

Problem-solving capabilities

Guest-centric approach

Education

Minimum 10–15 years of progressive leadership experience in luxury hospitality

Experience in a luxury hotel environment

Job description

A luxury hotel in Singapore is seeking a Director of Operations to provide strategic leadership across all departments. This role is vital in ensuring the delivery of exceptional service standards and driving guest satisfaction. The ideal candidate has 10–15 years in luxury hospitality, with experience as a Director of Operations or similar. Responsibilities include managing operations, financial performance, and compliance with regulations, while fostering a positive and high-performing team culture.