[LTA-TRO] PRINCIPAL / SENIOR / EXECUTIVE, APPEALS

Land Transport Authority (LTA) Singapore; Singapore; On-site; SGD 89,280 - 133,920; Full time

Job summary

The Land Transport Authority (LTA) Singapore is seeking a Principal / Senior / Executive, Appeals to review and respond to appeals under the Road Traffic Act and related Acts. You will prepare analytical reports and recommendations, and assist in handling enquiries from motorists and the public.

Ideal candidates bring relevant enforcement or customer service experience, strong judgment, analytical and communication skills, and proficiency with Microsoft Office.

Qualifications

• Knowledge in any discipline.
• Preferably at least 2 years of relevant experience, ideally in enforcement functions or customer service.
• Resourceful, self-motivated and ability to work independently and as a team.
• Able to exercise sound judgment with ability to multi-task in a dynamic environment.
• Good analytical, written and communication skills.
• Able to communicate well with the public and handle difficult customers.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• You will review and respond to appeals arising from offences under the Road Traffic Act, Active Mobility Act and other Acts under LTA’s administration.
• Depending on circumstances, you may prepare a comprehensive report of your analysis and recommendation.
• You will handle general enquiries from members of the public, motorists and other agencies.
• You will assist in developmental projects to streamline work processes and enhance team efficiency.

Tools

Microsoft Office

Job description

What the role is

[LTA-TRO] PRINCIPAL / SENIOR / EXECUTIVE, APPEALS

What you will be working on

You are responsible for reviewing and responding to appeals arising from offences committed under the Road Traffic Act, Active Mobility Act and other Acts under LTA’s administration and their subsidiary legislation. Depending on the circumstances of each case, you may be required to prepare a comprehensive report of your analysis and recommendation. You will also need to handle general enquiries made by members of public, motorists and or other agencies. In addition, you will assist in developmental projects to streamline work processes and enhance operational efficiency of the team.

What we are looking for

• Knowledge in any discipline
• Preferably at least 2 years of relevant experience ideally in enforcement functions or customer service
• Resourceful, self-motivated and ability to work independently and as a team
• Able to exercise sound judgment with ability to multi-task in a dynamic environment
• Good analytical, written and communication skills
• Able to communicate well with the public and handle difficult customers
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.