Deputy Manager Digital Services

Public Service Division; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A government agency in Singapore is seeking a Deputy/Assistant Manager for its Digital Services team. This role involves maintaining and enhancing critical vocational licensing systems supporting the transport ecosystem. Candidates should possess at least 5 years in IT system development and project management, with strong analytical and stakeholder management skills. Proficiency in digitalisation tools like Python and UiPath is advantageous. This dynamic role contributes to the modernization of digital infrastructure and service delivery capabilities.

Qualifications

• Minimum 5 years of experience in IT system development, maintenance, and project management.
• Experience in process improvement and digital transformation projects.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain and enhance vocational licensing systems.
• Gather requirements from stakeholders for system design.
• Manage IT vendors to deliver system functionalities.
• Drive IT transformation initiatives including automation and AI.

Skills

Knowledge in IT-related disciplines

Strong analytical skills

Stakeholder management

Self-motivated

Detail-oriented

Proficiency in digitalisation tools

Tools

Python

UiPath

RPA platforms

Job description

What the role is

Deputy/Assistant Manager, Digital Services

What you will be working on

Join the Vocational Licence and Service Excellence Division as part of our digital services team, responsible for maintaining and enhancing critical vocational licensing systems that support Singapore's transport ecosystem. This division oversees the issuance and processing of vocational licences for taxi, private hire car, public and private bus drivers, and bus conductors.

Key Responsibilities

• In this dynamic role, you will maintain and enhance LTA's vocational licensing systems while supporting system-related projects to improve licensing operations.
• You will collaborate closely with operational teams and stakeholders to gather requirements and ensure these are effectively translated into robust system designs.
• A core aspect of this position involves managing appointed IT vendors to deliver essential system functionalities and meet project objectives.
• You will also drive IT transformation initiatives like adoption of automation and Artificial Intelligence within the Division, contributing to the modernisation of our digital infrastructure and service delivery capabilities.

What we are looking for

• Knowledge in IT-related disciplines.
• Minimum 5 years of experience in IT system development, maintenance, and project management within operational environments.
• Strong analytical skills with proven experience in process improvement and digital transformation projects.
• Excellent stakeholder management abilities with superior written and verbal communication skills.
• Self-motivated and detail-oriented professional capable of developing innovative solutions for complex operational challenges.
• Adaptable team player who excels in fast-paced environments whilst managing competing priorities.
• Proficiency in digitalisation tools such as Python, UiPath, or other RPA platforms will have added advantage.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.