[LTA-FIN] FINANCE (COLLECTIONS) TRAINEE [GRIT@Gov]

Land Transport Authority; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A government agency in Singapore is looking for a Finance (Collections) Trainee to develop expertise in payment processing systems and dispute management. Candidates should possess strong analytical and problem-solving skills, excellent communication abilities, and a collaborative mindset. The position offers the opportunity to work in a dynamic environment with critical responsibilities in financial reconciliation and dispute resolution.

Qualifications

• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication skills for stakeholder engagement and documentation.
• Critical thinking skills to identify process inefficiencies and improvement opportunities.
• Collaborative mindset for cross-functional teamwork.
• Self-motivated with ability to work independently.

Responsibilities

• Review cost processes for Electronic Road Pricing equipment and Vehicle Entry Permit collections.
• Manage refund processes and coordinate approvals to ensure prompt processing.
• Oversee customer dispute cases and track resolution timelines.

Skills

Knowledge in Accountancy/Finance

Proficiency in Microsoft Office Suite

Knowledge in RPA and/or AI tools

Job description

What the role is:

[LTA-FIN] FINANCE (COLLECTIONS) TRAINEE [GRIT@Gov]

What you will be working on:

The trainee will be offered an opportunity to develop expertise in payment processing systems, dispute management, and cross-functional collaboration within a fast-paced environment. The role demands both technical proficiency and strong interpersonal skills, as you will be working closely with internal business users, external Payment Service Providers and Card Managers.

Key responsibilities:

• Financial Reconciliation and System Management: Review and revamp cost of sales/inventory accounting/monitoring for Electronic Road Pricing equipment and Vehicle Entry Permit collections/refunds controls processes; systematically track and verify collections received from various Payment Service Providers and Card Managers; maintain accurate financial records and investigate discrepancies; ensure compliance with established financial procedures and controls.
• Refund Processing and Approval Management: Manage the complete refund process from initiation to completion; coordinate with relevant stakeholders to secure necessary approvals; ensure all approved refunds are processed promptly to maintain customer satisfaction and comply with service standards; maintain detailed records of all refund transactions and approvals.
• Dispute Case Management and Resolution: Oversee management and monitoring of customer dispute cases; maintain detailed records of case progress and provide regular status updates; track resolution timelines to ensure disputes are concluded within Payment Service Provider service level agreements; Escalate cases when necessary to prevent service level breaches.

What we are looking for:

Essential Qualifications:

• Knowledge in Accountancy/Finance

Technical Skills:

• Proficiency in Microsoft Office Suite
• Knowledge in RPA and/or AI tools

Essential Qualities:

• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication skills for stakeholder engagement and documentation.
• Critical thinking skills to identify process inefficiencies and improvement opportunities.
• Collaborative mindset for cross-functional teamwork.
• Self-motivated with ability to work independently.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us. Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.