Loyalty Programme Operations Executive | Changi Airport | Up to $3500 #5252

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing firm is seeking a Loyalty Programme Operations Executive at Changi Airport, offering up to $3500. The role involves managing Contact Centre operations, supporting programme integrity, and collaborating with stakeholders. Candidates should possess a Bachelor's degree or Diploma in Business Administration and at least 1 year of experience in Membership Services or Loyalty Programmes, with strong customer service skills.

Qualifications

• Minimum of 1 year of experience in Membership Services, Loyalty Programmes or a similar field.
• Strong customer service skills with a focus on delivering exceptional experience.
• Capable of handling multiple tasks.

Responsibilities

• Assist in smooth handling of Contact Centre operations for Rewards members.
• Handle escalated member cases with empathy and accuracy.
• Support programme integrity and resolve issues related to points and rewards.
• Assist in data analysis for management reports.
• Collaborate with internal stakeholders on initiatives and discussions.

Skills

Customer service skills

Project management

Data analysis

Education

Bachelor's degree/Diploma in Business Administration

Job description

Loyalty Programme Operations Executive | Changi Airport | Up to $3500 #5252

Assist in smooth handling of Contact Centre operations in relation to Rewards member related matters such as account management, point crediting, tier progression and service feedback, ensuring issues are addressed promptly and service standards are met

Handle escalated member cases with professionalism, empathy and accuracy to ensure prompt and satisfactory resolution

Support programme integrity while resolving issues related to points, tier progression, rewards, and personal data

Monitor Contact Centre escalations and identify recurring service or process issues and coordinate with internal teams to implement corrective or preventive measures that enhance service quality and operational efficiency

Assist in data analysis to identify key trends and actionable insights, prepare regular and ad‑hoc management reports, and provide accurate information to business units to support planning and decision‑making

Support system troubleshooting and ensure operational readiness for new system rollouts, automation initiatives and process updates through testing and validation

Develop and maintain the SOP manual and training materials and deliver briefings to tenants and frontline staff as required to promote service excellence and strengthen programme knowledge

Collaborate with internal stakeholders to align initiatives, coordinate discussions and foster cross‑functional partnerships that contribute to the success of the loyalty programme

Conduct regular audit checks to safeguard programme integrity, ensure compliance and mitigate operational risks

Provide operational support for loyalty‑related parking and marketing initiatives

Undertake any additional duties or responsibilities assigned by management

Job Requirements:

• Bachelor's degree/Diploma in Business Administration or a related field
• Minimum of 1 year of experience in Membership Services, Loyalty Programmes or a similar field
• Strong customer service skills with a focus on delivering exceptional experience
• Proficient in project management and capable of handling multiple tasks

Thank you for your application and we regret that only shortlisted candidates will be notified.

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