Loyalty & Partnership Executive

BreadTalk Group Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading retail company in Singapore is seeking a candidate to manage the Loyalty and Partnership programme. Responsibilities include coordinating with stakeholders, supporting app enhancements, and performing data analytics. The ideal applicant has at least 1 year in CRM/Loyalty programmes, a degree in Marketing, and strong interpersonal skills. Join this dynamic team to leverage your expertise and drive customer engagement effectively as part of a growing enterprise.

Qualifications

• Minimum 1 year of work experience in CRM/Loyalty programme.
• Exposure in FMCG, Retail or fast-paced industry is an advantage.
• Data-driven and proactive approach to problem solving.

Responsibilities

• Assist with the planning and marketing of Loyalty and Partnership programme.
• Manage all corporate orders and purchases and ensure timely delivery.
• Support the UI/UX testing of the Loyalty programme app.

Skills

Interpersonal communication skills

Data analysis

Problem-solving

Relationship building

Education

Degree in Marketing or related field

Job description

Job Description

• Assist with the planning and marketing of Loyalty and Partnership programme

• Manage all corporate orders and purchases and ensure end-to-end delivery within stipulated timeline

• Coordinate and liaise with the internal and external stakeholders to manage the loading of brand info and visuals onto the individual platforms

• Support the UI/UX testing of the Loyalty programme app and take charge of gathering feedbacks and requirements from the stakeholders to be implemented as part of the app enhancement plan

• Assist with the preparation of communication materials to the internal stakeholders and external members of the public

• Liaise with the key stakeholders from the respective brands to facilitate the campaign and promotion execution in entirety

• Coordinate the production and loading of all communication materials and ensure content accuracy and timely delivery to stores

• Perform data analytics to provide the respective stakeholders with useful insights and recommendations on how they can further harness the Loyalty programme to increase footfall and sales to store

• Manage and attend to reviews, enquiries and member’s feedbacks pertaining to the Loyalty programme and escalate any pressing matters to the immediate superior promptly

Job Requirement

• Minimum 1 year of work experience in CRM/Loyalty programme with background in customer acquisition, re‑engagement and retention knowledge. Exposure in the FMCG, Retail or fast‑paced industry will be an advantage.

• Degree in Marketing or related field of study

• Strong interpersonal communication skills, including relationship and partnership building to effectively engage stakeholders and employees

• Data driven, proactive and creative approach to problem solving

• A self-starter and comfortable in ambiguity - working through things for the first time