Loyalty Operations Specialist - 1-Year Contract

PERSOL; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A recruitment agency in Singapore is seeking an experienced professional for a Membership Services role involving the management of a loyalty programme's operations. Responsibilities include assisting with Contact Centre operations, monitoring escalations, conducting data analysis, and developing training materials. Ideal candidates will have a degree in Business Administration and at least one year of relevant experience. This position offers a one-year contract with opportunities for growth.

Qualifications

• Minimum of 1 year of experience in Membership Services or Loyalty Programmes.
• Strong focus on delivering exceptional customer experience.
• Capable of handling multiple tasks effectively.

Responsibilities

• Assist in handling Contact Centre operations regarding Rewards member matters.
• Handle escalated member cases with professionalism and accuracy.
• Monitor escalations and enhance service quality.
• Support data analysis and prepare management reports.
• Develop and maintain SOP manual and training materials.
• Conduct regular audit checks to ensure compliance.

Skills

Customer service skills

Project management

Data analysis

Education

Bachelor's degree/Diploma in Business Administration or related field

Job description

A recruitment agency in Singapore is seeking an experienced professional for a Membership Services role involving the management of a loyalty programme's operations. Responsibilities include assisting with Contact Centre operations, monitoring escalations, conducting data analysis, and developing training materials. Ideal candidates will have a degree in Business Administration and at least one year of relevant experience. This position offers a one-year contract with opportunities for growth.