Lounge Service Assistant

dnata; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport services company in Singapore is seeking a Lounge Services Assistant I to provide excellent service at the reception desk and ensure a seamless check-in process for passengers. The ideal candidate should possess effective communication skills in English and preferably have customer service experience. Flexibility to work varied hours, including weekends and public holidays, is required.

Qualifications

• Communicate effectively in English both written and spoken.
• Customer service experience preferred.
• Flexibility to work varied hours, including weekends and public holidays.

Responsibilities

• Provide excellent service at the reception desk.
• Ensure seamless registration process via Lounge Visitor Registration System (LVS).
• Manage passengers’ compliments and complaints with professionalism.

Skills

Customer service experience

Effective communication in English

Education

Minimum GCE 5 'N' levels

Job description

Summary

The Lounge Services Assistant I is responsible for the reception desk and provides passengers with excellent service upon check-in at the lounge.

Duties and Responsibilities

• Well-versed in lounge eligibilities and Lounge Visitor Registration System (LVS) to ensure seamless registration process
• Ensure that all lounge invitations are tallied against the LVS and of correct information
• Comply with documentation requirement of updating work log records daily
• Timely reporting of any issues or irregularities concerning lounge equipment and facilities
• Answer enquiries from passengers, respond to calls and emails from management, airline partners and contractors
• Manage passengers’ compliments, feedback, and complaints with professionalism
• Make special arrangements for passengers in need or require care from dedicated channels such as wheelchair assistance and medical emergency
• Keep lounge users informed of changes pertaining to boarding, final call and flight delay
• Ensure compliance with all workplace safety, security, and health policies and procedures

Perform any ad-hoc duties as assigned by the reporting manager or department head

Requirements

• Minimum GCE 5 “N” levels and above
• Communicate effectively in English both written and spoken
• Customer service experience preferred
• Flexibility to work varied hours, including weekends and public holidays.