Lounge Guest Experience Specialist

PAN PACIFIC SERVICED SUITES BEACH ROAD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A distinguished hospitality service provider in Singapore is seeking a dedicated individual to ensure a high standard of service in guest experience and food quality. The role includes monitoring dining setups, managing guest feedback, and maintaining food safety standards. Ideal candidates will demonstrate strong professionalism and possess effective complaint management skills. This position offers a central role in delivering exceptional hospitality at the Pacific Lounge.

Qualifications

• Experience in the hospitality industry, particularly in food and beverage service.
• Strong interpersonal skills to develop rapport with guests.
• Ability to handle guest complaints effectively.

Responsibilities

• Maintain a professional and positive attitude.
• Develop a close rapport with in-house guests, ensuring a memorable stay.
• Monitor the quality and quantity of food and beverages served.
• Gather guest feedback for service improvements.
• Handle service in the Pacific Lounge according to brand standards.
• Order and manage stock, ensuring quality and quantity.
• Ensure all equipment is maintained and report issues.
• Assist with buffet and dining setup.
• Address guest complaints and ensure logging of issues.
• Monitor food quality and proper storage.
• Maintain cleanliness of service items and sanitize workstations.
• Assist in dish preparation as instructed.

Skills

Professionalism

Customer service skills

Food and Beverage skills

Complaint management

Job description

A distinguished hospitality service provider in Singapore is seeking a dedicated individual to ensure a high standard of service in guest experience and food quality. The role includes monitoring dining setups, managing guest feedback, and maintaining food safety standards. Ideal candidates will demonstrate strong professionalism and possess effective complaint management skills. This position offers a central role in delivering exceptional hospitality at the Pacific Lounge.