Lounge Assistant (Permanent Part Time)

PAN PACIFIC SERVICED SUITES BEACH ROAD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A distinguished hospitality service provider in Singapore is seeking a dedicated individual to ensure a high standard of service in guest experience and food quality. The role includes monitoring dining setups, managing guest feedback, and maintaining food safety standards. Ideal candidates will demonstrate strong professionalism and possess effective complaint management skills. This position offers a central role in delivering exceptional hospitality at the Pacific Lounge.

Qualifications

• Experience in the hospitality industry, particularly in food and beverage service.
• Strong interpersonal skills to develop rapport with guests.
• Ability to handle guest complaints effectively.

Responsibilities

• Maintain a professional and positive attitude.
• Develop a close rapport with in-house guests, ensuring a memorable stay.
• Monitor the quality and quantity of food and beverages served.
• Gather guest feedback for service improvements.
• Handle service in the Pacific Lounge according to brand standards.
• Order and manage stock, ensuring quality and quantity.
• Ensure all equipment is maintained and report issues.
• Assist with buffet and dining setup.
• Address guest complaints and ensure logging of issues.
• Monitor food quality and proper storage.
• Maintain cleanliness of service items and sanitize workstations.
• Assist in dish preparation as instructed.

Skills

Professionalism

Customer service skills

Food and Beverage skills

Complaint management

Job description

Primary Responsibilities

• Professionalism: Maintain a professional and positive attitude
• Guest Experience: Develop a close rapport with in-house guests, gather preferences, and provide personalized service to ensure a memorable stay.
• Food and Beverage Standards: Possess Food and Beverage skills, ensuring a high level of dining experience and following safety and hygiene policies.
• Feedback: Gather guest feedback and report to management for service improvements.
• Lounge Service: Handle service and address guest needs in the Pacific Lounge, adhering to Pan Pacific Brand and LQA standards.
• Ordering and Stock Management: Place ingredient orders through the property’s ordering system, ensuring correct quantities, material codes, and delivery dates. Receive purchased items, verify quality and quantity, and reject damaged goods.
• Equipment and Maintenance: Ensure all department equipment is in good working condition and report any issues to the supervisor for resolution.
• Buffet and Dining Setup: Assist with setting up and clearing buffet counters and dining areas.
• Complaint Management: Address guest complaints and requests, escalating issues to relevant departments and ensuring they are logged properly.
• Food Quality Monitoring: Monitor the quality and quantity of food and beverages served, ensuring proper storage and adequate temperatures to prevent bacterial growth.
• Cleanliness: Maintain cleanliness of chinaware, silverware, glasses, trays, and trolleys used during food service. Sanitize work tools and workstation regularly in line with health regulations.
• Dish Preparation: Assist in the preparation and finishing of dishes during service as instructed by the supervisor.