Logistics Support & Customer Care Specialist

TALENT-MERGE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a customer service representative to handle inquiries via various channels. Key responsibilities include tracking shipments, updating customers on delays, and coordinating with internal teams to resolve issues. Candidates should have a diploma and preferably some experience in logistics, with strong communication and problem-solving skills. Proficiency in Microsoft Office applications is required. This role supports efficient customer service in a dynamic environment.

Qualifications

• Diploma required in any discipline.
• Experience in logistics or freight forwarding preferred.
• Must have strong communication and problem-solving skills.
• Must be familiar with logistics documentation and Microsoft Office.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Track and monitor shipments, providing updates on status.
• Coordinate with teams to resolve issues efficiently.
• Assist customers with service requests and booking shipments.
• Document all customer interactions and escalate complex issues.

Skills

Strong communication skills

Problem-solving skills

Familiarity with logistics documentation

Proficiency in Microsoft Office

Education

Diploma in any discipline

Job description

A logistics company in Singapore is seeking a customer service representative to handle inquiries via various channels. Key responsibilities include tracking shipments, updating customers on delays, and coordinating with internal teams to resolve issues. Candidates should have a diploma and preferably some experience in logistics, with strong communication and problem-solving skills. Proficiency in Microsoft Office applications is required. This role supports efficient customer service in a dynamic environment.