Job Description
About PSA BDP
PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.
Role & Responsibilities
Operations Day-to-Day
- Ensure all operations are carried out cost effectively in accordance to GDP guidelines.
- Explore ways to reduce customer costs.
- Ensure operational adherence to regulatory, contractual, and SOP-driven obligations.
- Interact with colleagues, suppliers, customers, and regulatory parties to ensure compliance with regulatory and contractual requirements.
- Develop and maintain key interfaces with management, teams, partners, customers, and government authorities.
- Monitor performance indicators such as complaints, deviations, CAPAs, changes, and training needs.
- Manage critical supplier contracts, SLAs, and Quality Agreements aligned with global procedures.
- Performance Management and Problem Resolution
- Address and resolve anomalies and problems arising during normal operations.
- Monitor processes using KPIs and provide reports to local management in the monthly/quarterly management review as per PSA BDP guidelines.
- Coordinate investigations of complaints and implement corrective and preventive actions.
Risk Management
- Manage the risk management system for new processes or changes to existing procedures.
Documentation and Reporting
- Ensure up-to-date documentation compliance with relevant regulations.
- Ensure adherence to global guidelines and report necessary information.
Job Requirements
Experience And Qualification
- Diploma or Degree in Logistics, Supply Chain Management, or a related field is advantageous.
- Minimum 3 years of relevant operations experience preferred.
- Familiarity with SAP, logistics software, and Microsoft Office applications is a plus.
- Knowledge of import/export procedures for both air and sea freight.
- Familiarity with compliance standards and industry regulations.
- Strong communication and coordination skills.
- Excellent interpersonal skills with a customer-oriented mindset.
- Ability to work independently and as part of a collaborative team.