Logistics Executive

Macdermid Performance Solutions; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading manufacturing company in Singapore is seeking a Customer Service professional to support shipment processes and enhance customer relationships. You will handle shipping documents, liaise with internal teams, and address customer inquiries. The ideal candidate has 2-3 years of experience in a customer-facing role within a high-volume manufacturing setup. The position offers competitive salary and benefits including annual leaves and performance-related bonuses.

Benefits

Competitive base salary

Performance-related bonus scheme

Corporate medical insurance

Annual leaves

Qualifications

• 2-3 years of related experience or equivalent combination of training and experience.
• Experience in a high volume manufacturing company, ideally in a customer-facing role.

Responsibilities

• Upload Tax Invoices into Customer's Portal.
• Confirm orders for shipment preparation.
• Initiate shipment bookings with appointed forwarders.
• Liaise with operations team on cargo collection.
• Prepare shipping documents.
• Alert operations team of shipment delays.
• Provide customers with all shipping documents.
• Act as contact point for shipping complaints.
• Consolidate information for investigation work.

Skills

Customer service excellence

Problem-solving

Communication

Team collaboration

Tools

JDE System or other ERP systems

Job description

At the heart of our Manufacturing operations, the Customer Service Team plays a vital role in ensuring seamless communication between our Customers and Internal Departments.

The team is dedicated to delivering support throughout the entire Customer journey.

Committed to maintaining strong relationships with our customers by providing timely responses and accurate information.

By closely collaborating with Productions, Operation and Quality Control teams, we help ensure that Customers expectations are being met.

Our focus on continuous improvement, responsiveness and customer satisfaction underpins our contributions to the Company’s success and long-term growth.

Business Unit: MAES

Division: SAS Commercial

What will you be doing?

• Uploading Tax Invoices into Customer’s Portal
• Confirming orders for Shipment preparation
• Initiating Shipment bookings with appointed forwarders
• Liaising with Operation team on the date/time of cargoes collection
• Preparing Shipping Documents
• Alerting Operation team if/when shipments are delayed (especially if cargoes are needed to be stored back into Cold Room)
• Providing Customers with all Shipping Documents
• Contact point for shipping related complaints
• Consolidating needed information to relevant Dept for investigation work

Who are You?

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Preferably working in a high volume manufacturing company with experience in customer‑facing role.

What competencies will you need?

• Preferably proficient in use of JDE System or other ERP systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence in customer interactions via mail or calls.
• Ability to deal with problems involving several concrete variables in standardized situations.

We are Offering…

As part of our team here, you will receive a competitive base salary, participate in a generous performance‑related bonus scheme, and be covered under our corporate medical insurance plan and annual leaves.

Teamwork

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross‑functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high‑performing global teams that achieve superior solutions for our customers.