Logistics & Customer Support Associate

CANTLEY LIFECARE PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A logistics company in Singapore is seeking a Warehouse Associate to accurately pick and pack online orders while providing in-person support to customers. Responsibilities include order verification, payment processing, and maintaining a clean warehouse environment. Candidates should have strong attention to detail and be comfortable with physical tasks like lifting up to 10 kg. Training provided.

Qualifications

• Comfortable with talking to customers and handling cash.
• Physically able to lift up to 10 kg.
• Strong attention to detail and accuracy.

Responsibilities

• Pick, verify, pack, and label orders accurately.
• Greet walk-in/self-collect customers and process payments.
• Update order status in WMS/POS and print shipping labels.

Skills

Customer interaction skills

POS and cash handling

Attention to detail

Basic computer skills

Job description

About the Role

• We’re looking for a hands‑on Warehouse Associate to pick and pack online orders accurately and provide friendly in‑person support for self‑collect and walk‑in customers. You’ll operate basic warehouse systems, process payments, and help keep the warehouse safe, clean, and organized.

Key Responsibilities

• Pick, verify, pack, and label orders accurately; stage for pickup or carrier dispatch
• Greet walk‑in/self‑collect customers; verify order details/ID; process payments and receipts
• Answer basic product questions; handle returns/exchanges per SOPs
• Receive goods, put away stock, restock pick locations, and perform cycle counts
• Update order status in WMS/POS; print shipping labels and carrier manifests
• Coordinate daily handoff with carriers
• Basic housekeeping
• Support other warehouse tasks as needed during peak periods

Qualifications

• Comfortable with talking to customers and POS/cash handling
• Basic computer skills
• Strong attention to detail and accuracy
• Physically able to lift up to 10 kg

Schedule

• Hours: 10am to 2pm, may be required for longer hours during peak periods

Work Environment & Physical Requirements

• Warehouse environment with some lifting, bending, and ladder use
• Use of packaging materials and tools such as tape dispenser, scissors, printer, polymailer bags and carton boxes
• Training will be provided