Logistics Customer Service Executive (Air Freight Export/ MNC)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a role focused on customer service and export documentation. Responsibilities include ensuring timely communication of flight details, checking compliance on export documents, and liaising with stakeholders for shipment status. Candidates should have a minimum diploma and two years of experience in the field. Proficiency in Excel and other office tools is required.

Qualifications

• Minimum Diploma required.
• 2 years of experience in related field is essential.
• Proficient with computer applications.

Responsibilities

• Provide friendly service directly to customers.
• Ensure timely communication of flight details.
• Check compliance on export documents for orders.
• Monitor shipment status and inform customers.
• Work with various departments for efficient operations.

Skills

Customer service

Communication

Export documentation knowledge

Timeliness

Education

Diploma

Tools

Excel

Microsoft Word

PowerPoint

Job description

Responsibilities

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone (without fail)
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Requirements

• Minimum Diploma
• 2 years’ experience within the same industries / field
• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail]

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171