Logistics Customer Service/Client Management Executive [Warehouse/ Logistics]

STAFFKING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is seeking a Customer Service Executive to manage delivery orders through effective communication and customer engagement. Candidates should have a diploma in Business Administration and strong multitasking skills. The role offers a positive work environment and opportunities for growth.

Qualifications

• Diploma or Degree in Business Administration or a related discipline.
• Ability to remain calm and professional under pressure.
• Prior experience in customer support is an advantage.

Responsibilities

• Manage customer emails and phone calls to coordinate delivery orders.
• Respond promptly to customer inquiries to ensure resolution.
• Maintain accurate Proof of Delivery records.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving

Education

Diploma or Degree in Business Administration

Tools

Microsoft Excel

Microsoft Word

Job description

Summary

• 5.5 Work days
• Industry: Warehousing & Logistics Supply Chain Services / E-commerce
• West [Transportation provided @ Jurong East]
• Basic + OT + AWS + VB [MNC]

Job Scope

• Manage customer emails and phone calls to coordinate and arrange delivery orders efficiently.
• Demonstrate strong phone handling skills by actively listening and responding professionally to customers’ needs.
• Respond promptly to customer inquiries and ensure timely resolution of issues.
• Record and update customer inquiries, feedback, and complaints in the system for accuracy, verification, and training purposes.
• Follow up with customers through email to ensure concerns are resolved and customer satisfaction is achieved.
• Maintain accurate Proof of Delivery (POD) records and ensure all related documents are properly filed.
• Provide consistent, positive, and professional customer service at all times.
• Work collaboratively with internal teams to support smooth service operations.
• Analyze customer interaction trends and prepare reports to support continuous improvement in service processes and customer experience.
• Guide and support junior team members by providing feedback and mentoring to improve team performance.

Requirements

• Diploma or Degree in Business Administration or a related discipline.
• Ability to remain calm, composed, and professional when handling challenging or escalated customer situations.
• Proficient in Microsoft Office applications such as Excel and Word.
• Prior experience in customer support or customer service roles is an advantage.
• Strong multitasking skills with the ability to prioritize tasks effectively.
• Positive attitude with good interpersonal and communication skills.
• Candidates with no prior experience are welcome to apply.

To Apply

Click on the "APPLY NOW" button to submit your application.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Gean Hock Leng (R25126891)