Lobby Attendant

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading property consultancy in Singapore is looking for Lobby Attendants to welcome residents and guests, ensuring high service standards. Responsibilities include engaging with guests warmly, reporting hazards, maintaining confidentiality, and supporting the security team. Candidates should demonstrate excellent communication skills and a commitment to service excellence. The role requires developing strong relationships with residents and providing assistance with their needs.

Responsibilities

• Welcome and engage residents and guests by name, ensuring excellent service standards.
• Report defects and hazards to ensure safety of residents and coworkers.
• Maintain confidentiality of residents’ information and protect company assets.
• Communicate clearly and positively with all individuals.
• Work closely with security and concierge staff for smooth operations.
• Develop positive working relationships and support the team for company goals.
• Educate service providers to acknowledge residents by name and assist with requests.
• Follow through with common Concierge requests in a residential environment.

Job description

In General

• Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.

Actionable Example

There will be residents and their guests moving around the estate. Lobby Attendants ought to make the first move, engage them and greet them warmly..

• Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; takes appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
• Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and reflects a professional image at all time.
• Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
• Communicate positively in a clear, concise and professional language with appropriate greetings and etiquette.
• Work closely with security personnel; concierge officers and Doorman to make announcement through inconspicuous radio communication when residents or their guests return or leave the estate. Upon hearing the announcement, Lobby Attendant may go to the private lobby to welcome the residents and their guest and assist them with the luggage or grocery if necessary.
• Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
• Educate service providers and coach their staffs to acknowledge and greet residents by name; offer assistance, take note of service request and communicate to the Concierge team for follow up and documentation.
• Promptly follows through with common Concierge requests in a residential environment.