Lobby Ambassador (Front Office)

Raffles Hotels & Resorts

Singapore

On-site

SGD 36,000 - 47,000

Full time

3 days ago

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Benefits offered by this job

5‑day work week

Duty meals

Colleagues’ discount / preferential房

Medical and wellness benefits

Career development opportunities

Job summary

Raffles Hotel Singapore is seeking a Lobby Ambassador (Front Office) to manage the lobby operations and deliver an exceptional guest journey from arrival to departure. You will work closely with the Raffles Butler and F&B teams to ensure a seamless, personalised welcome and seating experience, while upholding Forbes/LSOP standards.

The role requires 1–3 years’ experience in hospitality, strong English communication, and a customer‑centric attitude.

Qualifications

Diploma or degree in hospitality or related field.
1–3 years of relevant experience preferred.
Excellent English communication; ability to speak a second language helpful.

Responsibilities

Manage lobby operations to deliver a seamless guest journey.
Provide first-class arrivals with personalised check-in support.
Assist F&B team to welcome and seat restaurant patrons.
Ensure adherence to hotel SOPs and brand standards.
Handle guest issues diplomatically and coordinate with leadership.
Perform cashiering and administrative tasks for lobby operations.

Skills

Communication skills

Interpersonal skills

Teamwork

Punctuality

Initiative

Problem solving

Education

Diploma or Degree in hospitality or related field

Tools

Property Management System (PMS)

Job description

Company Description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award‑winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old‑world grandeur infused with the unique charm of the city state.

Job Description

The Lobby Ambassador (Front Office) is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks of the Lobby Operation

Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
Provides a first‑class arrival experiences for all residents including a seamless and personalised check‑in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
Ensures service standards and individual performance are aligned with Accor Values – Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier and Lobby Operation Coordinator Duties

Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
Responsible for the timely pre‑arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross‑sell opportunities

Executes the annual upsell strategy and achieves all goals as set by management.
Cooperates with all departments and divisions in promoting inter‑hotel sales and in‑house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
Adheres to Workplace Safety and Health (WHS) policies and procedures.
Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

Diploma and Degree from preferably hospitality or related field.
Minimum 1 to 3 years relevant experience.
Excellent communication skills in English and ability to communicate in a second language.
Possesses strong interpersonal skills.
Contributes in the team, work punctually and effectively.
Ascertains and addresses guest/colleague needs.
Motivates individuals and creates and maintains a cohesive team.
Focuses on service with an eye for detail and an approachable attitude.
Works well under pressure, analyzes and resolves problems, and exercises good judgment.
Prioritises and organises work assignments and work effectively.
Self‑motives and shows good initiative in a dynamic environment.
Ensures security and confidentiality of guest and hotel information.
Possesses good computer and property management system skills.
Embraces and responds to change effectively.

Additional Information

Benefits of Joining Raffles Hotel Singapore