Lobby Ambassador (Front Office)

Accorhotel; Singapore; On-site; SGD 47,000 - 67,000; Full time

Benefits offered by this job

5-day work week

Duty meals

Staff hotel discounts

Flexible benefits

Medical & wellness benefits

Insurance coverage

Career development

Job summary

Raffles Hotel Singapore is seeking a Lobby Ambassador (Front Office) to manage lobby operations and deliver a seamless guest experience from arrival to departure.

Work with the Raffles Butler and F&B teams to welcome residents, assist with check‑in, seating, and cashiering, and ensure service standards meet SOPs, LSOP, and Forbes/LQA expectations.

Diploma or Degree in hospitality and 1–3 years of relevant experience, plus strong English and interpersonal skills, are required.

Qualifications

• Diploma or degree in hospitality or related field.
• 1 to 3 years relevant experience.
• Excellent English communication and strong interpersonal skills.
• Ability to work under pressure with attention to detail.

Responsibilities

• Manage lobby operations and guest flow.
• Coordinate with F&B for seating and welcome.
• Ensure seamless check-in experience and cashiering.
• Maintain SOPs and uphold brand standards.

Skills

English communication

Interpersonal skills

Team player

Attention to detail

Problem solving

Guest service

Education

Diploma in hospitality or related field

Degree in hospitality or related field

Tools

Property management system

Job description

The Lobby Ambassador (Front Office) is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore's service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks of the Lobby Operation

Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.

Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.

Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.

Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.

Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier and Lobby Operation Coordinator Duties

Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.

Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests' arrivals.

Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

Executes the annual upsell strategy and achieves all goals as set by management.

Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.

Adheres to Workplace Safety and Health (WHS) policies and procedures.

Contributes to the hotel's Corporate Social Responsibility and sustainability efforts.

Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

Diploma and Degree from preferably hospitality or related field.

Minimum 1 to 3 years relevant experience.

Excellent communication skills in English and ability to communicate in a second language.

Possesses strong interpersonal skills.

Contributes in the team, work punctually and effectively.

Ascertains and addresses guest/colleague needs.

Motivates individuals and creates and maintains a cohesive team.

Focuses on service with an eye for detail and an approachable attitude.

Works well under pressure, analyzes and resolves problems, and exercises good judgment.

Prioritises and organises work assignments and work effectively.

Self-motivates and shows good initiative in a dynamic environment.

Ensures security and confidentiality of guest and hotel information.

Possesses good computer and property management system skills.

Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit - Dental/Optical/Vacation Expenses/Children's Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.