Loans Telesales Officer (Attractive comms!)

PERSOL; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A growing sales organization in Singapore is seeking a Loans Telesales Officer to promote unsecured facilities through telemarketing. The role requires meeting sales targets, ensuring service delivery, and following compliance regulations. Ideal candidates should have experience in telemarketing or sales and possess strong customer service skills. Attractive compensation structure with a basic salary and incentives is offered.

Qualifications

• Experience in telemarketing or sales.
• Strong customer service skills.
• Ability to meet productivity and sales targets.

Responsibilities

• Promote unsecured facilities via telemarketing services.
• Meet productivity and sales targets.
• Ensure clear service delivery and compliance.

Skills

Customer service

Telemarketing

Sales targets achievement

Job description

Loans Telesales Officer (Attractive comms!!)

Basic (Up to $2,800) + Incentive (Up to $5,000!)

Working Location: Changi

Working Hours: 09:00 hrs – 18:00 hrs (inclusive of 1-hour lunch break)

Job Description:

To Promote Unsecured Facilities to our existing customer base via Telemarketing Services.

Key Accountabilities

• To meet all set productivity targets required by the business including call productivity targets
• To meet all set sales targets of required accounts / volume by the Distribution channel
• To maintain a good understanding of both customers and business needs by following up on customer request, feedback and establishing good working relationship with team members
• To ensure prompt follow up with customers when required by call of duty

Responsibilities

1. Customer Service Management
   • Ensure standard of service delivery is met, ensure all information provided to customer are clear and concise.
   • Ensure customer knows exact product features / benefits before he applies for the product.
2. Control and Compliance Management
   • Ensure adherence of all established rules of engagement before, during and after sales duties.
   • Achieve all internal and external regulatory requirements necessary to obtain an acceptable rating as defined by the Bank.
   • No customer information is allowed to be shared / revealed to any third party at all times.

Note: This job description acts as a guideline and the job duties may include tasks that are not outlined above.