Live Chat & WhatsApp Support Specialist

PERSOL; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Officer to provide live chat and WhatsApp support. The ideal candidate should have at least 1 year of customer service experience, excellent communication skills, and the ability to multitask effectively. You will manage customer inquiries, ensuring high satisfaction while meeting KPIs. This role is full-time, working Monday to Friday with alternate Saturdays.

Qualifications

• At least 1 year of relevant work experience in customer service and handling chat enquiries.
• Ability to work independently and as part of a team.

Responsibilities

• Manage customer’s enquiries from digital platforms and ensure customer satisfaction.
• Simultaneously handle multiple chats.
• Provide timely solutions to meet KPIs.
• Handle customer's enquiries and complaints.

Skills

Excellent communication

Multitasking

Organizational skills

Interpersonal skills

Job description

A recruitment agency in Singapore is seeking a Customer Service Officer to provide live chat and WhatsApp support. The ideal candidate should have at least 1 year of customer service experience, excellent communication skills, and the ability to multitask effectively. You will manage customer inquiries, ensuring high satisfaction while meeting KPIs. This role is full-time, working Monday to Friday with alternate Saturdays.