Live Chat Support Agent - Hybrid/WFH, Social Media Insight

RecruitFirst; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Live Chat Support Agent. This role involves providing customer service via LiveChat and managing social media interactions. The position offers a salary of $2300, along with bonuses, and operates on a hybrid work model with a 12-month renewable contract. Candidates should be familiar with apps and social media, possess IT skills, and have a good command of English.

Responsibilities

• Provide customer service support via LiveChat.
• Answer customer comments and reviews on social media and app stores.
• Raise service requests and collaborate with IT support.
• Monitor competitive activity on social media and produce reports.

Skills

Familiar with Apps and social media platforms

IT Savvy and good command of English

Job description

A recruitment agency in Singapore is seeking a Customer Service Live Chat Support Agent. This role involves providing customer service via LiveChat and managing social media interactions. The position offers a salary of $2300, along with bonuses, and operates on a hybrid work model with a 12-month renewable contract. Candidates should be familiar with apps and social media, possess IT skills, and have a good command of English.