Limousine Ambassador (Coordinator)

Marina Bay Sands; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Marina Bay Sands in Singapore seeks a meticulous Limousine Dispatcher/Coordinator to ensure flawless guest transport. You will oversee driver queues, assign vehicles, and verify bookings per SOPs.

You will generate daily reports, handle inquiries via email/phone, and coordinate external vendors for meet-and-greet or coach services. The role demands service-minded teamwork, English proficiency, and the ability to multi-task under pressure.

Qualifications

• Certificate in Hospitality Operations or related field preferred.
• Experience working in hotel operations is preferred.
• Experience in service and hospitality industry is an advantage.
• Prior customer service experience in a similar capacity is advantageous.

Responsibilities

• Oversee and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS).
• Ensure guests’ special requests are met and bookings are correct before dispatch.
• Forecast daily vehicle requirements and manage outsource fleet based on demand.
• Monitor drivers’ movements during shifts and ensure compliance with SOPs.
• Adhere to company policies and procedures and perform ad hoc duties.
• Generate and update daily reports and coordinate limousine bookings.
• Handle inquiries via email and phone, and post charges using POS.
• Ensure completed jobs are charged and posted with correct check numbers.
• Coordinate external vendors for services such as airport meet & greet or coach services.

Skills

Service orientation

Team player

Multitasking

Communication skills

Spoken English

Education

Certificate in Hospitality Operations

Tools

MS Word

MS Excel

Google Maps

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs)

• Oversees and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS)
• Ensuring all guests’ special requests are met, booking details are correct before dispatching out to drivers.
• Rationale the vehicles for any ad-hoc requests and assign vehicle accordingly
• Monitor all drivers’ movements during their shifts
• Able to forecast current day’s vehicle requirements and activate or stand down outsource disposal fleet based on operational demands.
• Adhere to company policies, compliance guidelines and procedures

Perform the duties as a limousine coordinator according to the Limousine SOPs

• Generate and update daily reports
• Coordinate limousine booking requests, inquiries; handle emails and phone calls
• Perform posting of limousine charges to guest’s entitlements or various payment modes using Point of Sale (POS) machine
• Ensure that all completed jobs are correctly charged and posted, and their check numbers are updated in our Limousine Booking System
• Collate and update external vendors daily on bookings for any services that we may require from them, such as coach services or airport meet & greet services
• Perform administrative duties as requested such as filing of reports
• Adhere to company policies, compliance guidelines and procedures
• Perform any ad hoc duties and responsibilities assigned by the Management

Job Requirements

Education & Certification

• Certificate in Hospitality Operations or related field preferred

Experience

• Experience working in hotel operations is preferred.
• Experience working in a service and hospitality industry will be an advantage
• Prior customer service experience or in the same capacity is an advantage

Other Prerequisites

• Service-oriented and a good team player
• Good command of spoken English. Knowledge of additional languages is an advantage
• IT proficient, comfortable using Microsoft Word, Microsoft Excel and Google Maps
• Pleasant personality with excellent listening skills
• Able to work independently
• Able to multi-task and work well under pressure
• Familiar with Singapore roads, Hotel locations, places of interest, entertainment and F&B outlets and residential areas
• Familiar with all Airport and Ferry terminals in Singapore
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.