Lifestyle Concierge

Aspire Lifestyles; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading lifestyle management company in Singapore is seeking a Lifestyle Concierge to manage the needs of high-net-worth customers. The ideal candidate will have over a year of customer service experience, preferably in hospitality or travel. Key responsibilities include advising customers on travel needs, providing solutions, and maintaining exceptional service standards. This position offers flexible benefits, including personal holiday benefits and performance bonuses.

Benefits

Personal holiday flight tickets

Gym membership

13 months bonus

Variable performance bonus

Qualifications

• 1+ years of Customer Service experience in travel/tourism or hospitality.
• Experience in the Concierge industry is an added advantage.
• Ability to provide accurate and timely information regarding requests.

Responsibilities

• Consult and advise customers on travel needs.
• Initiate outbound calls as per program requirements.
• Serve as primary touch point for escalated customer service issues.
• Represent clients’ brands in a professional manner.

Skills

Customer Service

Multi-tasking

Problem-solving

Job description

The Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra‑high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an omni‑channel solution where the Lifestyle Concierge is expected to deliver exceptional customer service and unique solutions of superior quality, whilst developing a trusted and connected relationship with customers. The Lifestyle Concierge will be expected to be resourceful and develop relevant solutions to customers by using proprietary and other available resources to fulfill requests.

Specific Responsibilities

• Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.
• Initiates outbound calls in compliance with program needs and requirements.
• Has a detailed understanding of client’s brand promise and uses program benefits and privileges to better fulfill customer requests.
• Exercises judgment and discretion while serving as primary touch point for escalated customer service issues and vendor communication.
• As a brand ambassador for our clients, represents clients’ brands in a professional manner that builds their market profile.
• Is able to multi‑task and prioritize in a fast‑paced environment.
• Seeks to provide the best possible customer experience.
• Able to commit to shift hours.

Required Work Experience / Knowledge

• 1+ years of Customer Service experience in travel/tourism, hospitality, retail, hotel/guest services. Experience in the Concierge industry is an added advantage.

Benefits of Working with Us

• Lifestyle Flexible Benefit - Personal holiday flight tickets, accommodation, dental expenses, gym membership etc.
• Work from Home (if scheduled on mid/night shifts)
• 13 months bonus
• Variable performance bonus of up to 1.5 months