Lifeguard Operation Executive

SWIMWERKS ASIA PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading swimming services company in Singapore is looking for an energetic team leader to manage lifeguards and enhance client experiences. The role involves operational management, problem-solving, and ensuring high-quality service delivery. A proficiency in swimming is preferred, along with excellent communication and problem-solving skills.

Qualifications

• A proficient swimmer is preferred for this role.
• Strong eye for details and meticulous with numbers & data.
• Good time management, well organized, and excellent problem-solving skills.

Responsibilities

• Manage daily, weekly, and monthly administrative and operational tasks.
• Develop operational performance and productivity.
• Respond to clients' and lifeguard requests.

Skills

Communication skills

Problem-solving skills

Time management

Customer-centric approach

Tools

MS Office

Job description

We’re looking for a proficient swimmer, someone energetic, people-oriented, and able to lead a team of lifeguards in creating a memorable experience for our clients.

RESPONSIBILITIES:

• Manage daily, weekly, and monthly administrative and operational tasks and ensure issues are resolved in a proper and timely manner
• Develop operational performance and productivity in achieving standards, objectives, and cost savings for the organization
• Handle enquiries via phone calls, WhatsApp, and email while ensuring a high standard of quality in terms of business integrity and customer experience
• Promptly respond to and resolve clients' and lifeguard requests, and provide a solution
• Plan & manage lifeguard roster
• Responsible for ensuring the fulfilment and timely delivery of services, and reminding clients of updates
• Identify process gaps within the department and drive improvement
• Go for site visits to customers when required
• Cover lifeguard point should there be a last minute no-show of manpower
• Any adhoc duties assigned by the company

REQUIREMENT:

• A proficient swimmer is preferred for this role
• The lifeguard training and certification will be provided
• Strong eye for details and meticulous with numbers & data
• Comfortable working in a fast-paced team
• Good time management, well organized, and excellent problem-solving skills
• Able to work independently, resourceful, and a good team player
• Excellent communication and customer’s customer-centric skills
• Computer literacy with MS Office software