Learning Systems Operations & Support Manager (DSC/JS/19183)

ST Engineering; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology firm in Singapore is seeking a Learning Systems Operations & Support Manager to lead a team in managing application support, incident resolution, and performance monitoring. The ideal candidate will have at least 5 years of experience in cloud application solutions, strong leadership skills, and relevant technical expertise. This role offers a dynamic work environment with competitive compensation and benefits.

Benefits

Competitive remuneration

Comprehensive benefits

Collaborative workplace

Qualifications

• 5 years supporting and maintaining cloud application solutions.
• Strong understanding of software development lifecycles and application architecture.
• Familiarity with ITIL or other IT Service Management frameworks.

Responsibilities

• Managing and coordinating the team responsible for user support.
• Investigating and resolving application-related incidents.
• Overseeing the maintenance and updates of applications.
• Monitoring application performance and reliability.
• Managing changes to applications with minimal disruption.
• Communicating with stakeholders about application status.
• Managing the budget for application maintenance.
• Leading and mentoring a team of application support specialists.
• Contributing to the long-term strategy for application maintenance.
• Ensuring applications adhere to security policies.

Skills

Technical Expertise

Problem-Solving & Analytical Skills

Communication & Interpersonal Skills

Leadership & Team Management

Project Management Skills

Education

AWS, Azure or Google Cloud Platform certification

Tools

Java Technology Stack (SpringBoot, Apache Tomcat)

Job description

Learning Systems Operations & Support Manager (DSC/JS/19183)

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real‑world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - Training & Simulation Systems

Our Training & Simulation Systems business has close to 40 years of experience in delivering innovative learning, training, and simulation solutions to customers in the defence, public safety and security, and enterprise domains. We envision to create a better future together through learning, training, and simulation.

Together, We Can Make A Significant Impact

As a Learning Systems Operations & Support Manager, you will harness your expertise in cloud technologies to design, develop, and implement robust application solutions that meet the evolving needs of our clients in the Learning Domain. You will work closely with cross‑functional teams to drive cloud adoption and ensure that applications are scalable, secure, and maintainable.

Be Part of Our Success

Application Support

Managing and coordinating the team responsible for resolving application‑related issues, providing user support, and ensuring the smooth functioning of software.

Incident & Problem Management

Investigating, diagnosing, and resolving application‑related incidents and problems, including root cause analysis and implementing preventative measures.

Application Maintenance & Enhancement

Overseeing the maintenance and updates of applications, including applying patches, upgrades, and new releases, while ensuring minimal disruption to users.

Performance Monitoring

Monitoring application performance, availability, and reliability, identifying areas for improvement, and implementing optimization strategies.

Change Management

Managing changes to applications, including planning, testing, and deploying updates, ensuring minimal disruption to users.

Stakeholder Communication

Communicating with stakeholders, including senior management, users, and development teams, about application status, issues, and planned changes.

Budget Management

Managing the budget for application maintenance and support, including tracking costs and identifying opportunities for cost optimization.

Team Leadership

Leading and mentoring a team of application support specialists, fostering a collaborative and high‑performing environment.

Strategic Planning

Contributing to the long‑term strategy for application maintenance and development, aligning with the organization’s overall goals.

Compliance & Security

Ensuring applications adhere to relevant security policies and regulatory requirements.

Qualities We Value

• Technical Expertise: Strong understanding of software development lifecycles, application architecture, and various technologies relevant to the organization’s applications.
• Certification: AWS, Azure or Google Cloud Platform certification.
• Java Technology Stack Experience: SpringBoot, Apache Tomcat and related technologies.
• Experience: 5 years supporting and maintaining cloud application solutions.

Problem‑Solving & Analytical Skills

Ability to diagnose and resolve complex technical issues, analyze data, and identify root causes.

Communication & Interpersonal Skills

Effective communication with technical and non‑technical audiences, including the ability to explain technical concepts clearly.

Leadership & Team Management

Ability to lead, motivate, and mentor a team, fostering a positive and collaborative work environment.

Project Management Skills

Ability to manage projects, including planning, execution, and monitoring progress.

Business Acumen

Understanding of the organization’s business objectives and how applications support those objectives.

ITIL/ITSM Knowledge

Familiarity with ITIL or other IT Service Management frameworks for application support and maintenance.

Our Commitment That Goes Beyond the Norm

An environment where you will be working on cutting‑edge technologies and architectures.

Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.

Meaningful work and projects that make a difference in people’s lives.

A fun, passionate and collaborative workplace.

Competitive remuneration and comprehensive benefits.