Learning Manager

THE SONGWRITER MUSIC COLLEGE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A music education institution in Singapore is seeking a Learning Manager to oversee academic operations and manage the learner experience across both TSMC and FMPMS. The role involves collaboration with stakeholders to enhance curriculum delivery and ensure educational quality. Candidates should have 3-5 years of relevant experience with strong organizational skills, detail orientation, and a background in academic operations or programme management. This position offers a full-time opportunity within a vibrant educational environment.

Qualifications

• 3-5 years in academic operations or programme management (PEI or training provider preferred).
• Strong grasp of learner administration, scheduling, assessment workflows, and records management.
• Experience in faculty coordination or curriculum review is a strong advantage.

Responsibilities

• Lead term scheduling, faculty deployment, and resource planning.
• Oversee LMS operations and ensure smooth delivery of classes, assessments, and graduations.
• Manage assessment timelines and ensure adherence to assessment policies.

Skills

Learner administration

Scheduling

Assessment workflows

Records management

Faculty coordination

Curriculum review

Education

3-5 years in academic operations or programme management

Job description

About Us

The Songwriter Music College (TSMC) is a Private Education Institution offering diploma-level academic programmes in contemporary songwriting, music production, and artist development.

FM Pop Music School (FMPMS) is the group’s enrichment arm, delivering workshops, short courses, and contemporary music training for youths and adults.

Together, we form a dual-brand creative education group focused on industry-led learning, creative development, and real-world integration, seeking to uncover the next generation of music makers.

Role Overview

The Learning Manager is the academic and learner experience anchor across both TSMC and FMPMS. This role oversees academic operations, learner experience, faculty management, LMS/service delivery, and academic operations, ensuring quality, consistency, and a professional student experience across both brands.

You will work closely with the General Manager to design, operationalise, and deliver the curriculum and service frameworks across TSMC/FMPMS programmes and markets.

Key Responsibilities

Academic Operations (TSMC & FMPMS)

• Lead term scheduling, lecturer deployment, and resource planning.
• Oversee LMS operations, e-learning delivery quality, and student lifecycle communications.
• Ensure smooth delivery of classes, assessments, examinations, reviews, and graduation processes.
• Maintain student, faculty, and academic records in full compliance with PEI/ERF/EduTrust requirements.
• Support the General Manager in preparing data for EduTrust/ERF filings.

Curriculum & Courseware Development

Work with the Course Manager and/or relevant faculty to:

• Co-develop, review, regularise, and maintain new and existing courseware
• Ensure curriculum alignment with industry relevance and academic standards
• Manage iterative improvements based on student and faculty feedback.
• Monitor adherence to courseware and academic plans by faculty during delivery.
• Coordinate with Principal and/or Academic Board as needed.

Learner Experience & Student Support

• Design and implement consistent learner touchpoints across TSMC & FMPMS.
• Oversee onboarding, orientation, attendance processes, and communication rhythms.
• Oversee student attrition, deferment, and academic intervention processes.
• Collect and track learner satisfaction and intervention metrics.
• Coordinate welfare, pastoral care escalation, and student concerns.

Faculty Management & Quality Assurance

• Oversee adjunct faculty recruitment, onboarding, timetabling, and training.
• Implement structured faculty feedback processes and performance observations.
• Work with Course Manager to ensure content accuracy and delivery quality.

Assessment & Exam Administration (TSMC)

• Manage assessment timelines, logistics, delivery and compliance.
• Ensure adherence to assessment policies, academic integrity, and documentation requirements.
• Coordinate with Course Manager and/or Examination Board as needed.

Policies, Systems & Process Development

• Review and refine academic operations SOPs (attendance, assessment, timetabling, student support).
• Ensure alignment with regulatory policies for SSG, ERF, and EduTrust.
• Drive process efficiency and cross-department coordination with Commercial and Administration teams.

Cross-Brand Integration & New Programme Launches

• Support development and delivery of new TSMC and FMPMS programmes.
• Oversee delivery readiness for new programmes (faculty, rooms, logistics, curriculum).
• Ensure consistent integration of student services across both brands.

Any other business

• Support in any other business activities as required.
• This role will be expected to provide executional support in any of the above domains, if required.

Requirements

• 3-5 years in academic operations or programme management (PEI or training provider preferred).
• Strong grasp of learner administration, scheduling, assessment workflows, and records management.
• Experience in faculty coordination or curriculum review is a strong advantage.
• Strong organisational discipline with excellent attention to detail.
• Familiarity with SSG, ERF, EduTrust frameworks preferred (not mandatory but advantageous).
• Comfortable working with creative professionals and multiple stakeholders.

Qualities We Look For

• Structured, dependable, meticulous
• Strong ownership mentality
• Able to balance academic rigour with practical constraints
• Fast learner, systems-driven
• Excellent communicator who anticipates issues and escalates early
• Comfortable working across both enrichment and SSG-PEI educational structures

Post Details

Job Title: Learning Manager
Reports to: General Manager
Department: Learning (Academic Pillar)
Location: Singapore
Type: Full-Time