Learning & Development Manager SEA

Private Advertiser; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading organization in Learning & Development located in Singapore is seeking a qualified candidate to oversee training initiatives. You will partner with department heads, conduct training needs assessments, and manage end-to-end Learning & Development activities. Ideal candidates should possess a degree in Human Resources and have 5-8 years of experience within the hospitality or service sector. Strong communication and project management skills are essential for success in this role.

Qualifications

• 5–8 years of hands-on experience in Learning & Development.
• Familiarity with training administration systems and processes.
• Confident communicator, comfortable interacting with management.

Responsibilities

• Identify performance gaps and recommend training solutions.
• Conduct training needs analysis and manage L&D activities.
• Design and deliver training workshops in English, Mandarin, and Cantonese.

Skills

Strong communication

Interpersonal skills

Presentation capabilities

Project management skills

Organizational skills

Customer-focused mindset

Detail-oriented approach

Education

Degree in Human Resources or related discipline

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Responsibilities

• Partner with Department Heads and line managers to identify performance gaps, training requirements, and business challenges, and recommend appropriate learning solutions.

• Conduct training needs analysis, including data collection, gap analysis, and performance assessments and training strategy

• Manage end-to-end Learning & Development activities, from employee orientation programmes to the coordination and facilitation of corporate and customer service training sessions.

• Design, develop training content and facilitate, and deliver training workshops in English, Mandarin, and Cantonese to support diverse learning needs.

• Support leadership workshops and activities (as needed)

• Work closely with the Corporate L&D team to implement and deploy all core training initiatives across the organisation.

• Develop and maintain the annual training calendar, ensuring alignment with business priorities.

• Track, monitor, and evaluate staff training participation and programme effectiveness.

• Prepare and manage training budgets, including forecasting, cost tracking, and assessment of return on investment.

• Compile and analyse training metrics and statistics for management reporting and policy review.

• Recruit, develop, and assess trainees in line with established training plans and competency frameworks.

• Stay updated on industry trends and best practices in training and development within industry standards.

• Manage Learning Management System and ensure compliance and governance.

• Manage Employee Survey and Staff engagement activities

Job Requirements

• Degree in Human Resources, Training & Development, or a related discipline.

• At least 5–8 years of hands‑on experience in Learning & Development within the hospitality or service sector.

• Familiarity with training administration systems, processes, and government‑funded training or grant schemes.

• Strong communication, interpersonal, and presentation capabilities.

• Highly organised with the ability to manage multiple priorities and tasks effectively.

• Customer‑focused mindset with the ability to engage and collaborate with internal stakeholders.

• Confident communicator, comfortable interacting with all levels of management.

• Strong project management skills with a structured and detail‑oriented approach.

• Resourceful, detail‑conscious, and financially savvy.

• Proficient in Microsoft Excel, Word, and PowerPoint.

• Exposure to personality profiling and assessment or selection tools would be an added advantage.