Learning and Development Manager

Como Lifestyle Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore seeks a Training Manager to design, develop, and implement comprehensive training programs for staff. You will ensure the effective delivery of training across all outlets, conduct performance assessments, and update SOPs. A background in training with supervisory experience is essential. The role requires strong communication and facilitation skills along with knowledge of service excellence.

Qualifications

• Minimum 5 years of training experience, with at least 2 in a supervisory role.
• Strong knowledge of service excellence and team dynamics.
• Ability to design engaging training content.

Responsibilities

• Design and implement training programs and SOPs.
• Facilitate training sessions for all staff levels.
• Conduct performance assessments and audits.

Skills

Training experience

Facilitation skills

Coaching skills

Communication skills

Tools

Microsoft Office

Training software/tools

Job description

Design, develop, and implement comprehensive training programs, including service SOPs, guest interaction, product knowledge, and safety & hygiene standards.

Facilitate both classroom-style and on-the-floor training sessions tailored to various levels of staff, from entry-level to management.

Identify specific training needs based on guest feedback, audit results, and service performance.

Establish, review, and continuously update Standard Operating Procedures (SOPs) in alignment with brand positioning and operational goals.

Ensure consistent implementation of SOPs across all outlets through regular site visits, training audits, and coaching.

Lead the development of service standards manuals and training tools for staff reference.

Conduct regular performance assessments and mystery audits to ensure service delivery meets company standards.

Schedule and execute regular refresher training sessions to reinforce critical service points, product updates, and new initiatives.

Maintain training records, attendance logs, evaluation results, and staff progress reports.

Prepare monthly training reports and present key metrics, outcomes, and recommendations to senior management.

Partner with HR on employee engagement, performance reviews, and disciplinary matters related to training gaps.

Ensure training content includes compliance with food safety, workplace safety, and regulatory requirements.

Requirements

• Minimum 5 years of training experience, with minimum 2 years in supervisory role
• Strong knowledge of service excellence, operational flow, and team dynamics
• Outstanding facilitation, coaching, and communication skills.
• Ability to design engaging training content and deliver to diverse learning styles.
• Proficient in Microsoft Office, training software/tools, and basic data reporting.