Leads Engagement Specialist

BYD BY 1826 (SUNTEC) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading automotive firm in Singapore is seeking a Customer Service Representative to assist customers with their automotive needs. You will manage appointment scheduling and provide information on products and services, ensuring excellent customer satisfaction through effective communication and problem-solving skills. Prior experience in automotive customer service is preferred for this role.

Benefits

Rewarding compensation

Basic + Incentive

5-Days workweek

Rotation shift including weekend shift

Qualifications

• Strong understanding of automotive systems.
• Excellent verbal and written communication skills.
• Dedication to delivering exceptional customer service.
• Strong analytical skills to diagnose issues.
• High level of accuracy in documenting interactions.

Responsibilities

• Respond to customer inquiries about automotive products and services.
• Provide accurate information on BYD vehicles and service procedures.
• Assist customers in scheduling service appointments.
• Maintain detailed records of customer interactions.
• Stay updated on automotive industry trends.
• Identify and escalate complex issues.
• Gather and document customer feedback.
• Conduct follow-up communications for satisfaction.

Skills

Automotive Knowledge

Communication

Customer Focus

Problem-Solving

Attention to Detail

Education

High school diploma or equivalent

Additional coursework or certification in automotive technology

Job description

Join the Winning Brand!

• Rewarding compensation awaits you!
• Basic + Incentive
• 5-Days workweek
• Rotation shift including weekend shift.

As the first point of contact for customers seeking assistance with their automotive needs, you’ll play a key role in managing appointment scheduling, rescheduling, and addressing various customer inquiries. Your goal is to ensure every customer interaction is handled with care and professionalism, providing top-tier service and ensuring a high level of satisfaction throughout the process.

Key Responsibilities

• Customer Assistance: Respond to customer inquiries about automotive products and services via phone, email, and WhatsApp.
• Information Provision: Offer accurate information on BYD vehicles and service procedures.
• Appointment Scheduling: Assist customers in scheduling service appointments with dealerships or repair centers, ensuring a smooth process.
• Record Keeping: Maintain detailed records of customer interactions, service requests, and resolutions in the helpdesk system.
• Product Knowledge: Stay updated on automotive industry trends, vehicle models, and service procedures to provide informed support.
• Escalation: Identify and elevate complex or unresolved issues to senior support.
• Feedback Collection: Gather and document customer feedback to help improve automotive services and address recurring issues.
• Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolve their concerns.

Required Skills

• Automotive Knowledge: Strong understanding of automotive systems.
• Communication: Excellent verbal and written communication skills to convey information and support.
• Customer Focus: Dedication to delivering exceptional customer service and ensuring a positive experience for each customer.
• Problem-Solving: Strong analytical skills to diagnose and address complex automotive issues.
• Attention to Detail: High level of accuracy in documenting customer interactions and issues.

Qualifications

• Education: A high school diploma or equivalent is required; additional coursework or certification in automotive technology or a related field is preferred.
• Experience: Previous experience in automotive customer service, technical support, or a related role is highly desirable.
• Certifications: Relevant certifications, such as ASE (Automotive Service Excellence), are a plus.

Work Environment

• Depending on company policies, this role may involve working in an office environment, remotely, or a combination of both.