Lead Teacher (Tuition / Enrichment) - 0221

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Lead Teacher for tuition and enrichment activities. This role involves customer service responsibilities, including assisting prospective students and parents, managing registrations, and maintaining the student management system. Applicants should hold at least a Diploma and possess relevant customer service experience. The position offers a salary between $3,000 and $4,000, with flexible weekday and weekend working hours.

Qualifications

• At least Diploma in any discipline.
• Relevant customer service-related job experience.

Responsibilities

• Attend to walk-in customers and handle phone calls and emails.
• Prepare invoices and manage payments and collections.
• Support the Operations Manager by resolving conflicts.

Skills

Customer service

Administrative skills

Education

Diploma in any discipline

Job description

Lead Teacher (Tuition / Enrichment)

• Working day: 4 Weekdays + 1 Weekend / 3 Weekdays + 2 Weekends
• Working Hour: Weekdays: 10.20am - 7.20pm ; Weekends: 8.45am - 6.30pm
• Salary: $3,000 - $4,000
• Location: Tampines & Marine Parade

Job Responsibilities

1) Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

2) Administration

• Prepare invoices and handle payment collection
• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operations manager with resource management and team management
• Perform ad-hoc duties or projects assigned by the operations manager

3) Support for Operations Manager

• Work with various stakeholders to resolve any conflicts or issues

Job Requirements

• At least Diploma in any discipline (Full time)
• Relevant customer service-related job experience

Interested candidate may contact me and send your resume via Email [e-mail]