Lead System Engineer

NCS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services firm in Singapore is seeking a Lead Infrastructure System Engineer to tackle technical challenges in a dynamic technology environment. The role requires a high understanding of various technologies with certifications like MCSA and ITIL Foundation. You will ensure system software operates efficiently and engage proactively in problem resolution. With a focus on customer service and effective communication, the ideal candidate should have 3-5 years of relevant experience and a degree in Computer Information Systems. This position requires 24/7 standby support and the ability to work during off-peak hours.

Qualifications

• 3 – 5 years of relevant working experience.
• ITIL Foundation V3 certified.
• Relevant professional certifications in supported systems preferred.

Responsibilities

• Ensure system software and components are operational.
• Analyze, troubleshoot and resolve system-related problems.
• Provide documentation and reports to management.
• Maintain customer security and system integrity.
• 24x7 standby support required.
• Provide 24x7 Standby Support.

Skills

Interpersonal communication

Technical problem-solving

Customer service skills

Analytical thinking

Ability to engage management

Time management

Creativity

Attention to detail

Education

Bachelor's degree in Computer Information Systems

3 – 5 years of relevant working experiences

ITIL Foundation V3 certified

Tools

MCSA/RHCE/AIX V1/OCP/VCP Certification

MCSE Certification

PMP or ITSM Certification

OCP

VCP Certification

MCSE Certification

PMP

ITSM Certification

Cloud/Virtualisation/System/Storage certifications

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

The role

Lead Infrastructure System Engineer, you embrace technical challenges and enjoy working with exciting and emerging technologies. In addition, excellent customer service, communications and professional demeanor is expected.

What you will do:

• Be effective in interpersonal communication and problem solving
• Ability to engage middle to top management
• Sharp technical, analytical, and holistic problem-solving abilities
• Set guidelines, policies and procedures and drive the execution
• Process excellent customer service skills
• Independent, accountable and take ownership
• Able to manage multiple deadlines - self-starter, able to prioritize appropriately
• Positive, resourceful, creative and detail-oriented
• Passionate toward new and existing technologies
• Process-oriented
• Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements
• Be able to excel in a fast paced team environment.
• Be proactive in highlight potential issues or service improvement
• Provide supporting documentation, reports, and other information to management
• Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
• Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
• Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
• Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
• 24x7 Standby Support required
• Expected to work during off-peak hours on scheduled system activities

The ideal candidate should possess:

• High level understanding of various complementing technologies including Security / Fault / Monitoring / Patch management / Networking / ITIL / Business Continuity Planning / Database.
• Level 1/2 skillset in 2 or more categories listed below.
• MCSA/RHCE/AIX V1/OCP/VCP Certification
• MCSE Certification
• PMP or ITSM Certification
• Other Professional Certification (Cloud/Virtualisation/System/Storage etc)
• 3 – 5 years of relevant working experiences
• Bachelor degree in Computer Information Systems or related field.
• ITIL Foundation V3 certified
• Relevant professional certifications in supported system preferred

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site