Lead Service Management Engineer

Ihs Markit Asia; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading financial services firm in Singapore seeks a Lead Service Management Engineer for critical support roles. The ideal candidate will have 10 years of experience in application support and strong technical skills in SQL and monitoring tools. Collaborating closely with global teams, this position is key to ensuring service continuity and high customer satisfaction. The role offers competitive pay and comprehensive benefits, focusing on health and wellness, and career development.

Benefits

Health & Wellness benefits

Flexible time off

Continuous Learning opportunities

Family friendly perks

Qualifications

• Experience in Service Management and Application Support role.
• Track record of leading a team and collaboration with global teams.
• Knowledge of operating systems and good shell scripting experience.

Responsibilities

• Identify and resolve issues efficiently.
• Define and deliver service in line with business requirements.
• Drive disaster recovery processes for all products.

Skills

Service Management

Application Support

SQL knowledge

Shell scripting

Monitoring tools (Splunk, Datadog)

Networking basics

AWS

Agile methodology

Education

10 years of experience in Service Management

Tools

Windows

Linux

Python

Job description

About the Role

Grade Level (for internal use): 11

The Role: Lead Service Management Engineer

We’re seeking a talented and highly motivated Engineer to help us in Service Management (2nd line Application Support). Solve interesting technical challenges in the areas of distributed high‑performance computing for a high‑available cloud environment. Candidate is willing to explore new tools & technologies to meet the product demands. This person will report directly to the regional support manager responsible for Service Management on these systems and will work closely with the global team contributing to the quality of our support.

The Team

As a global leader in transaction reporting the Cappitech team have been providing Regulatory Technology solutions for over two decades. Our cloud‑based cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements.

Our technology team is expanding and you will play an important role in making sure we can still move fast while doing things the right way. You will be working with product dev and QA teams to ensure we accomplish our goals for building new functionalities for our products while ensuring teams follow agile practices and are well motivated and empowered. S&P Global values focus on inclusiveness, collaboration and integrity and our management team strives to provide a work environment that encourages our colleagues to achieve their full potential.

The Impact

This role is critical to ensure the wagon keeps running. The team ensures the smooth working of the infrastructure and helps in resolving client issues in a timely manner. Customer satisfaction matters a lot and the person in this role will ensure that happens.

Whats in it for you

You will be working with a brilliant set of people who bring the best in you. You will be working closely with the development team on latest technologies and get exposure to cloud technologies.

Responsibilities

• Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
• Overall accountability for defining the service and making sure the services are then delivered in line with the agreed business requirements.
• Work collaboratively with development team as required for third line escalation.
• Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
• Drive and engage in disaster recovery processes for all products.
• Coordinate with product and delivery teams to ensure the Service Management team is ready for new releases and engaged in early design of new enhancements.
• Work on initiatives and continuous improvement process around proactive application health monitoring reporting and technical support.

What We’re Looking For

• 10 years of experience in Service Management (Application Support) role
• Proven track record of leading a small team and ability to collaborate with global teams.
• Experience working with DBs, SQL knowledge including database query plan analysis and monitoring.
• Knowledge of operating systems especially Windows and Linux is a must.
• Good shell scripting experience. Ability to use python scripting is an advantage.
• Familiar with monitoring applications reading logs and experience with logging tools such as Splunk and Datadog.
• Fundamental knowledge of networking basics and understanding of basic concepts around Load Balancers.
• Knowledge of AWS / CI‑CD and some of its technologies such as Git, Micro services, EC2, etc. is an advantage.
• Knowledge of SDLC and experience in raising development bugs including priority assessment, high‑quality analysis and detailed investigation. Understanding of agile methodology plus.
• Ability to communicate ideas in both technical and user‑friendly languages.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective, operate with confidence and make decisions with conviction.

Our Purpose

Progress is not a self‑starter. It requires a catalyst to be set in motion. Information, imagination, people, technology – the right combination can unlock possibility and change the world.

Our People

We’re more than 35,000 strong worldwide so we are able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include :

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution and financial wellness programs.

Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones too with some best‑in‑class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards, small perks can make a big difference.

Recruitment Fraud Alert

If you receive an email from a domain or any other regionally based domain it is a scam and should be reported. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre‑employment training or for equipment delivery. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines on fraudulent domains and how to report suspicious activity.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to our accommodations team and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law poster, discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - Middle Management (EEO Job Group) (inactive) 10 - Officials or Managers (EEO-2 Job Categories - United States of America) IFTECH103.2 - Middle Management Tier II (EEO Job Group)

Key Skills

Debugging, Computer Networking, ConnectWise, PKI, PowerShell, Windows, C#, Automotive Diagnostics, Medical Imaging, Azure, Technical Support, Troubleshooting

Employment Type

Full‑Time

Experience

years

Vacancy

1