Lead, Service Excellence & Court User Experience

Supreme Court; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent judicial institution in Singapore seeks an Assistant Director for Service Excellence. The role involves leading service initiatives, managing operations, and enhancing user experience in court-related services. Candidates should possess a degree in a relevant field and have 3 to 7 years of experience in service operations or policy development. Strong analytical skills and excellent communication abilities are essential. Join a committed team dedicated to providing accessible and fair justice.

Qualifications

• 3 to 7 years of relevant experience in service operations or policy development.
• Experience in developing, implementing, and reviewing service policies and procedures.
• Experience with digital transformation initiatives and service innovation would be advantageous.

Responsibilities

• Lead service excellence initiatives to drive operational excellence.
• Manage service operations and policy frameworks to enhance the court user experience.
• Ensure timely and quality responses to public enquiries and feedback.

Skills

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Meticulous attention to detail

Adaptable to changing priorities

Strong teamwork skills

Education

Degree in communications, business administration or service design-related disciplines

Tools

Microsoft Office Suite

Customer Relationship Management (CRM) systems

Job description

A prominent judicial institution in Singapore seeks an Assistant Director for Service Excellence. The role involves leading service initiatives, managing operations, and enhancing user experience in court-related services. Candidates should possess a degree in a relevant field and have 3 to 7 years of experience in service operations or policy development. Strong analytical skills and excellent communication abilities are essential. Join a committed team dedicated to providing accessible and fair justice.